Snapfish
Snapfish Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Snapfish has 2.1 star rating based on 313 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Snapfish to a friend or colleague.
- Rating Distribution
Pros: Old classic site your pictures were never lost on old site, Classic snapfish, Old site much better.
Cons: Customer service, Poor customer service, As per complaint.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Snapfish has 2.1 star rating based on 313 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Snapfish to a friend or colleague.
- Rating Distribution
Pros: Old classic site your pictures were never lost on old site, Classic snapfish, Old site much better.
Cons: Customer service, Poor customer service, As per complaint.Recent recommendations regarding this business are as follows: "This is my second letter of of compliant to Snapfish as they did receive the first letter of compliant but refused to respond to it. Avoid Snapfish, and try another provider.", "Steer clear", "Use a different company that is reliable and has a way of contacting customer service if you need to.", "Do not use them", "Don’t order from them".
Most users ask Snapfish for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsatisfactory book binding
- Picture quality was satisfactory
Preferred solution: Full refund
User's recommendation: This is my second letter of of compliant to Snapfish as they did receive the first letter of compliant but refused to respond to it. Avoid Snapfish, and try another provider.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Allen, TexasResolved: Where do i begin
First order never showed after over 2 weeks! They said they would send a second order/ Replacement order.
I called a few days later because it showed it still was processing- they said it was glitch that it was actually mailed on Dec.
17 ( the day before I called). They also assured me i would receive my pkg of 6 calenders by Dec. 20!
So, I checked their website today, Dec. 19 2023 & it shows a label was created and pkg was shipped on Dec 18.
Which was After i contacted them and proves they LIED to me. I have screenshots and proof. I am done with this company. Furthermore.
According to usps .com the tracking no is not a working tracking no and. My shipment shows it went from pa to ky back to pa. WHY?!?!?! I live in Ar.
I started two chats with them earlier today , was on a lengthy hold and they ended the chat ( because i did not).
So i sent them a private message!
Demanding a full refund with this info. I tried calling them with a couple of numbers that were posted online, but they were not snapfish.
- Sales
- Unreliable shipping
- Poor costumer service
Preferred solution: Full refund
User's recommendation: I highly DO NOT RECOMMEND
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy pictures were mistakenly enlarged surpassing the 4 x 6 which I ordered. The result was that the texts and images were all cut off making these useless!
- Quality
- Communication
Preferred solution: Full refund
User's recommendation: Use a different company that is reliable and has a way of contacting customer service if you need to.
Damaged Wall Tiles
I ordered 14 8x8 framed wall tiles. The minute I opened the box my common sense knew there would be damage to some.
They had them all smashed together, standing up in the box and the whole bundle was wrapped in bubble wrap with zero anything protecting each one as a divider. I had 4 that were completely damaged beyond salvage due to the frames cutting into the other tiles. Huge black scratches right across the photos. One had the backing torn completely off in the corner, like why would you even ship that one, its obviously damaged and it clearly wasnt from shipping.
You could tell the damage was done when they cut the wall tile and well they just decided to mail it like that, like really??! Plus the piece was not in the box so it clearly didnt happen due to shipping. When I went to call customer service I noticed no phone number, it was chat only, it also took 5 tries for the chat because it kept crashing. I asked for a refund but they just offered to send the whole order back out to me at no charge.
I was ok with that as long as they wouldnt be damaged and if they would pack them properly, if not this is just going to keep happening. The scratches clearly came from how they were all smashed together and the frames cutting into the other tiles during shipping. I stressed 3 times in the service chat that they need to have something in between each one as a divider to prevent this from happening again and the chat bot/human just kept saying they would. I am skeptical.
If the next batch is damaged I will absolutely demand a full refund. For the price of 19.99 each and the astronomical shipping charges its just not worth it! Those cheap flimsy, plastic frames are just not worth the extra $10.00, at all! It took me years to save the kind of money my order cost and this was my first try at printing my photography, the experience has left me a bit traumatized and rethinking if I even want to try to make a go at selling my photography.
Im autistic so things like this really get me discombobulated. I also noticed they print WAY darker than what they should.
- Poor manufacturing
- Poor customer service
Preferred solution: Full refund
User's recommendation: BEWARE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lompoc, CaliforniaThere is no way to get a hold of anyone to resolve an issue
- Terrible quality
- Inability to reach customer service
- High price
Preferred solution: Full refund
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Compliant Not Resolved
Company fixed the issue and I have been provided with apology. Photobooks reprinting done and no charge.
No acceptanle resolution at this time
When books were delivered 2 were missing several pages and one was perfectly complete as ordered. Instead of just reprinting the 2 books with missing pages and resending used the excuse of poor resution pictures. Da ... how come one book is perfectly fine.
They kept offering product credit but not for shipping credit portion when mistake was theirs.
They wanted me to go in and take pictures out and reorder ... da again. Plus, super annoyed, as had an awesome coupon that is no longer available.
So to reoder what I already ordered would cost me 3x as much.
Please just do the right thing upfront and reprint my two books with all the pages and send me the correct books to match my order FREE of charge since it is your Company's error!!!
If you had done this the Company would have had my loyalty for life; and I would be singing praises of your excellent customer service vs. being extremely PO.
- Coupons
- Conflict resolution process
- Website is difficult to use for photobooks
- Difficult to talk to customer service
Preferred solution: Replacement at no cost if the two photobooks with ALL the pages as ordered.
User's recommendation: Beware .... terribile resolution process and poor quality control
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasCards not centered or cut properly
User's recommendation: Never again unless tgey quickly make this right!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible
Preferred solution: Full refund
User's recommendation: Never
Out of focus photos on my pictures
- Badly produced photos
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaTried signing up which was impossible to do on my phone, just kept tapping sign up and nothing happened. Tried to email and they said that it wouldn't go through due to being too long which it was
User's recommendation: I've tried 3 different ways to contact to no avail so I guess I'm just *** out of luck! I recommend using a different company for sure!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIFFIC CUST SERVICE (chat only)
- All
Preferred solution: Full refund
User's recommendation: Steer clear
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
Preferred solution: Full refund
User's recommendation: Yes I recommend hoping the pictures will be nice
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo printed return address labels
- Fast
- Not accurate
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTiles and download photos
- Cant talk to human poor quality cantdownload your own photos
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Lubbock, TexasOrder came incorrect
I received 30 of my 60 Christmas cards with my family on them that I ordered and the other 30 cards are another familys cards. Waited for a total of 3 hours in the live chat queue just to get down to #8 and then again to #10 just to have someone in their end end the chat without ever responding to my request for help.
And you have to stay on the site and keep it going without letting your phone go quiet or it disconnects the chat which happened several times prior to me ever getting down below 100 in the queue. Very disappointed because I can not get in touch with anyone and I want my cards or my money back.
User's recommendation: Do not use this company
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hagerstown, Maryland*** work
User's recommendation: The order process does not show the brightness or darkness which has euined my order. Paid extra shipping to get before Christmas and the product is so dark you can't see tge picture.
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After numerous emails and refusing several unacceptable offers, SnapFish did step up and reprinted the two books with ALL the photos at no cost. I am satisfied with the end resolution and product; yet not the time and effort it took to have them do the right thing upfront.