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1.7 Based on 60 reviews
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  • Customers like
    • Old classic site your pictures were never lost on old site 8
    • Classic snapfish 5
    • Old site much better 5
  • Customers don't like
    • As per complaint 10
    • Hard to contact a live person 8
    • Very poor hard to contact 8

Help anyone!! are we still having this problem? did any one sue this company please any update,, i lost all my kids videos!!! this is a nightmare!! they should at lease transfer it to another company not delete them!! this company should go down! sooo pissed right now '' iiiiii iiiiii i iii i ii i i i i i i i i i i i i i i i i i i i ii i i i i i i i i i i i i ii i i i i i i i i i i i ii i i i Read more

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I am beyond furious!!!! This was the back up to my back up but the computer they were on before crashed and I lost everything there. I assumed everything was safe here at Snapfish, hence why I put everything here. (and paid money to store the videos btw) These are the only videos I have of my children. I literally want to cry. Something to do with corruption when they moved to the new site. Obviously based on all of these review, the new... Read more

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With all these bad reviews, why oh why hasn't Snapfish reverted to the old version???? You were so great before. It was very simple to set up, add photos, and edit a photobook. There's nothing intuitive about the new one. I created an album and I'll be damned if I can figure out how to get back to it! And how do I see my old albums? And how to I change from one type of album to another (this was SO EASY in the old version)? I'm going to... Read more

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  • From mobile
  • Nov 16
  • #955906

Ordered photos, spent £18.50 including delivery and half of them the faces are cut out and the other half just seem to be fuzzy. I rarely have spare money as I'm a student with 2 children and this was a rare treat and seemed nice to do as it includes memories of my children and I'm so upset and angry!

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  • From mobile
  • Nov 15
  • #955509

Im not pissed because my order was correct, but another person's order was included with mine. I tried calling but every contact number seems to be out of service.

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I've been a loyal Snapfish customer for years! Go to make some phonebooks for Christmas and half of my albums are missing. I noticed that many are rearranged and not in the right year. Many are just flat out missing. Thanking God for my computer back up!! Snap fish offered the excuse that the new website design arranges by date uploaded!! WHAT?! Who uploads the pictures on the date the event happens?? I am just now in the process of... Read more

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Received email back in Feb 2016 saying the were upgrading to a newer better site. How ever they did not say that if you don't upgrade to the newer site you will lose all your photos and that was the only email I received tell me about the change. Ia'm sure that if they mention in the email header subject that you will lose your photos if you do not upgrade me and every one else would have. How can they jeopardize letting all their customers... Read more

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This is insane! I've been having this argument with their support since June now. Funny part is it got escalated to some senior manager called Jon who assured me that 'bulk download' option will be rolled out in August. I thanked him and patiently waited. In September when I emailed asking 'What's the status?' the email could not be delivered!!! What a joke! These people have thousands of our photos and holding them hostage. Please keep... Read more

Was this review helpful? 0 1

They corrupted my files and lost my pictures for years back. I got an apology and that is it. Do not use this site. The chat support person said they are trying to find a solution to "uncorrupt" the files, but I am very doubtful that will ever happen. I will not use Snapfish again and I have been a customer since 2004. They should at least post an explanation and a warning on the website. I can't imagine how I would feel if this was my only... Read more

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All my albums are blank - no photos inside. All are GONE GONE GONE. They had some problem with their software and it corrupted everyone's photos so that they are lost forever. No apologies, no warning, no email nothing. I just logged in 1 day and 90% gone. They are the worst company. IN this day and age - when that is what they do - charge people and STORE PHOTOS, how is this possible??? They offered my 300 free prints. I am NEVER using... Read more

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