filters
state:
Show
city:
Show
product:
Show
Snapfish migrated my 400 videos to their new website last year and then without warning all of my files are corrupted and nothing more than an image of the first screen of the video. I got this note: Dear Customer, Thank you for contacting Snapfish customer support....
Read more
1.0
I didn't like
  • Erased 400 family videos without warning
#1135950
Reply to reviews
In contacting the Customer Service department I was left very disappointed with the lack of flexibility on Snapfish's behalf. Having spent over $730 (AUD) within 48 hours, I was requesting a $15.70 refund for shipping on an order I meant to group with one of my 4 other...
Read more
2.7
I didn't like
  • Unhelpful bad outcome
  • No understanding
  • Refund refused
#1134163
Reply to reviews
I ordered a bunch of standard photos at the end of august! You heard me the end of august! After a month of waiting I contacted your support team as my order status was still 'being processed' they apologised and informed it would be sent the following day, i wasn't...
Read more
#1111486
Reply to reviews

Snapfish - Wants me to update

Snapfish
#1124206
i want to print my free 100 photos and it won't let me in the other thing it says I have to update and there is no updates to do. 100 free prints are only good till midnight.
Comment
Show

Snapfish - Horrible customer service

Snapfish
#1116524
1.0
Details
Order a phone case in the wrong size that was $40 and $12 for s/h and they wouldn’t let me cancel it, offer me a credit, change the picture or anything!!!! Yes it was my fault but they wouldn’t EVEN TRY TO HELP OR ACCOMMODATE ME!!! I AM A PROFESSIONAL SCRAPBOOKER! I PRINT 1000’s of PICTURES A YEAR! I WILL NEVER USE THEM AGAIN!
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money
Website

Snapfish - My photos my order didn't go though

Snapfish
#1109596
Answer machine came on should i te order??
Comment
Show

Snapfish - Horrible

Snapfish
#1107628
1.5
Details
they should close the shop .... numerous issues.
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money
Website
Snapfish - Trauma re printing of photo book
oh, God . It was an art project involving 12 portraits of people. I had worked with them for a year. The book , I had spent quite a long time designing. There were words, photos of words. It was very personal. I was sharing the book with the participants and they were...
Read more
ransom
ransom

Actually what's unacceptable is blaming someone else because you didn't backup your data. Personal computers have been around since the early 80s and most of us have learned ...

2.5
I liked
  • Products
I didn't like
  • Way my complaint was completely dismissed
#1107208
Reply to reviews
We kept getting cut off four times so I couldn't complete my request. I placed an order Sunday night and couldn't see where to put the promo code 75PRTFREE in and was charged the whole amount. I orded 250 prints and was expecting to get 100 of them free. I don't know...
Read more
1.0
#1103183
Reply to reviews
Ordered a single 4x6" print to be delivered, as my local print location was said to be "unavailable" for an unstated reason, although it was on the local vendor list. I received a shipping notice email the same dat, with a link for tracking. The link after 4 days is...
Read more
#1095992
Reply to reviews
I've been a snapfish customer since 2006. Since their platform upgrade. All my picture from 2006-2007 have been deleted. I've contacted customer support and they said that those pictures are on the classic site and that it's unfortunately not accessible to me or them...
Read more
1.7
I liked
  • Classic site
I didn't like
  • New site
  • New site lost and deleted photos
#1087479
Reply to reviews
I have ordered from them for years and never had a problem until today. First, I had trouble even finding someone to talk to! Then I was told you could only cancel an order before one hour! I couldn't get any help before the hour! Then they said the code for the canvas...
Read more
1.8
#1074342
Reply to reviews
I had a large card order printed in preparation for a card sale. They all arrived with the photo printed off centre and I was unable to sell any of them. Snapfish reprinted them after admitting there was an error. All off centre again. They reprinted them a third time....
Read more
1.8
#1068277
Reply to reviews

Contact Snapfish

Mailing Address:
Snapfish, A Service Of HP
303 Second Street Suite 500
San Francisco, California 94107
United States
Phone:
(800) 634-4500
More

Snapfish Products and Services

wasted so much time uploading photos, with several errors ocurring along the way, ended up waste of time, error again when placed the order, deleted app immediately , disgrace, useless, and they want a hundred words before i can summitt a complaint, typical. do not use...
Read more
1.0
#1039120
Reply to reviews