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1.8 Based on 55 reviews
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  • Customers like
    • Old classic site your pictures were never lost on old site 7
    • Classic snapfish 5
    • Old site much better 5
  • Customers don't like
    • As per complaint 10
    • Hard to contact a live person 8
    • Very poor hard to contact 8

I have had the same experience. I've been a Snapfish user for about 8 years. Ever since they've switched to the new website, doing business with them SUCKS!!! I'm an amateur photographer trying to get more exposure. I often order large size prints, 11x14 and up. This is almost impossible with the new website. I've complained multiple times, and get no response. I'm currently preparing pictures for entry in our Harvest Fair Art Show. I... Read more

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I have used snapfish for over 10 years and always loved it, and told my friends to use it. I have spent thousands of dollars on mugs, magnets, calendars, etc... Since they changed the website, I hate snapfish. The new website is slow and impossible to use. It is sooo NOT user friendly. When you try to contact someone at Snapfish, it is almost impossible. I have sent many complaints to the tech people to let them now how disappointing the... Read more

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  • From mobile
  • Sep 10
  • #916307

Been uploading pics since 6pm...what is going on?

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I have used and loved Snapfish for many years, and have thousands of pictures uploaded on the site. I've created countless photo books and other projects on the site, invested hundreds of hours of time. It seems that all that work has been lost. I have tried to order photo books on the new site only to have the orders cancelled because they say the pictures are no good. It seems none of the pictures that migrated from the old to new site are... Read more

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They lost my projects. I am unable to access the old projects or site. My discussion with the CS rep was "since you have all the photos, why don't you just make a new one". I spent HOURS working on my project - I can't just make a new one. Absolutely ridiculous that I am unable to access old calendar and old order history. The new site is harder to navigate too...slower and clunkier. Time to head to shutterfly. I have never had this issue... Read more

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So, a 12x18 print arrives in a mailing tube - cost $12+ dollars- when I open the tube the inside end has been pushed, creased and crumpled. I write snapfish to tell them their packaging is less than desired but I would try to use the print as I had a deadline. Instead of " sorry you had a bad experience, tell us how we can correct it" I received multiple canned responses about providing them with 3 photographs so they can evaluate the issue.... Read more

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  • From mobile
  • Aug 27
  • #908239

Resolution was horrible! I went and printed the same exact pictures at Walgreens and it was 100% better..

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Snapfish was advertised as 'safe and secure storage' (The original text is still on google under HP snapfish). Not true any more. the new owners lost a significant number of my older pics and they could not have cared less. Their response was 'off-hand' and they tried to put the blame back to me. the advert says SAFE SECURE STORAGE and does not mention that this might change at any time. Also the new download facility which only allows you to... Read more

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  • From mobile
  • Aug 14
  • #900620

I want my pictures back!

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I absolutley loved Snapfish. Made years worth of photo books with them. When they changed to the new and IMPROVED site, they had me in hysterical tears, realizing all my photo book projects were screwed up and some lost forever. I tried in vain to contact someone from Snapfish, but they removed their customer service phone number and all you get is customer service "chat" with people who don't understand English and are provided with canned... Read more

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