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1.4

Yesterday I lost a total of 25hrs of my work on a Snapfish calendar project. I hit the save button every 15 minutes, but your site never saved it.

I called customer service and they were the worst technicians I have ever spoken to. The 1 person I was on with was for 1 hour and then was on hold waiting for a supervisor until he disconnected me. That was 12/6/21, between 4:45-5:45 and his name was Ken. The next person supposabley wrote up an escalation and said a supervisor would call me back.

No one has called me back.

I lost 25 hrs of work.

12 people will now not be getting Christmas presents

your online chat technician did not listen to a word I said

when I called and spoke to a technician, it was the worst experience I have ever had. You must fire that person

I need Snapfish compensation for my time lost.

Thank you,

Monetary Loss: $200.

Preferred solution: Price reduction for a future calendar to compensate for my lost project,lost 25hrs of time, propose a solution to the save button not working, to your 2 technicians not listening to the problem, and being the most unintelligent technician ever.

Snapfish Cons: Lost project.

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