Snapfish - A few significant issues that require your call back
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New ReviewerYesterday I lost a total of 25hrs of my work on a Snapfish calendar project. I hit the save button every 15 minutes, but your site never saved it.
I called customer service and they were the worst technicians I have ever spoken to. The 1 person I was on with was for 1 hour and then was on hold waiting for a supervisor until he disconnected me. That was 12/6/21, between 4:45-5:45 and his name was Ken. The next person supposabley wrote up an escalation and said a supervisor would call me back.
No one has called me back.
I lost 25 hrs of work.
12 people will now not be getting Christmas presents
your online chat technician did not listen to a word I said
when I called and spoke to a technician, it was the worst experience I have ever had. You must fire that person
I need Snapfish compensation for my time lost.
Thank you,
Monetary Loss: $200.
Preferred solution: Price reduction for a future calendar to compensate for my lost project,lost 25hrs of time, propose a solution to the save button not working, to your 2 technicians not listening to the problem, and being the most unintelligent technician ever.
Snapfish Cons: Lost project.
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