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I had a bout ten years worth of family photos on my account. Because I've been very busy working, with family, etc., I haven't ordered anything since last year. I went to log on and my "account was not found"!!! I had two accounts and I tried to consolidate them last...
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LisaC117
LisaC117

I have had the same experience. They destroyed all photos of the first 7 years of my child's life.

Anonymous
Anonymous

And to top it off, their phone number is "no longer valid"!

1.0
#995733
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I uploaded photos since my daughter was in kindergarten because Snapfish offered the coolest products before anyone else. Now she is in college, and my old hard drive recently crashed so badly that even the secondary drive was wiped clean. I thought I downloaded all of...
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1.6
I liked
  • Creating projects was easy
  • Variety and prices
I didn't like
  • That i cannot obtain 20 years of family photos now
#995244
Reply to reviews
I decided to redo my work because I didn't have months to start over again elsewhere. They made a backup and told me to use that one and I wouldn't have any more trouble, this was a lie. Although my embellishments were lost and could not be seen on the editing page, if...
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#989080
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Snapfish Shipping Service Review

Snapfish
#985024
Ordered two items in mid december. Said they would ship by the 20th. I recieved one of my items on the 23rd but it was damaged (ink was bleeding and discolored). I still have yet to recieve my second item! Ive contacted customer service 5 times through email and once through facebook messanger with NO reply. I am filing a fraud report with my bank. Do not order from SnapFish.
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Snapfish Photo Book Review

Snapfish
#978447
1.6
Details
Ordered a photo book they sent me another family's book. I have been trying unsuccessfully to to live chat (that don't respond). Called customer service and left messages because I can't get to a live person. I have emailed numerous times, I have posts to their Facebook page. I have complained to Groupon and still I don't have the product I paid for.
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Advertised vs Delivered
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Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
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Delivery Service Review

Snapfish
#971052
1.8
Details
I was told I would receive my canvas on the same day that I recieved my photos, I got the photos but still no canvas! It should have been here on the 8/12/16 today is now 11/12/16.. It was a birthday present for my sister on 9/12/16! It now looks like I got her nothing and is now 3 days overdue! FUMING!
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Snapfish Christmas Cards Review

Snapfish
#969108
3.3
Details
Just received my Christmas cards and there is a line through all the cards, plus it is blurry. I would really appreciate if you can correct this problem. Order#1148800321027 Yurek-82 my phone #570-436-8010
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Essentially my photos have been uploading to their website and not saving to my computer because of their software. I want my photos back. I found out from support that there is no way to easily download them back to my computer. I am very unhappy and I think hundreds...
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1.0
I didn't like
  • Unable to get my photos back
#977524
Reply to reviews
I became a Snapfish customer in Feb. 2002. At that time, most people were still sending film in for processing, and they would upload them to their website and/or put them on a CD that would be mailed to you. I continued to use it until it was feasible to take and...
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Anonymous
Anonymous

The download options have returned--On the main page, hover over the album, Check the blue check box to select it (you can select multiple if you like).Click the Options cog ...

Anonymous
Anonymous

Hello All,This is a lesson to you all, no company does anything for free. They baited the hook (i.E. free photo storage) then screwed you over. Be sure to set up your own phot...

1.0
I didn't like
  • Removal of ability to download photos
#976671
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Ordered ornaments with pics of our pets, two of whom are elderly and may not live until next Christmas. On 12/5/16, the order was confirmed. On 12/9/6, I received a tracking number and estimated delivery date of 12/15/16. It is 12/20/16 and the ornaments haven't...
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I liked
  • Able to store and orders pics easily
I didn't like
  • No response from customer service
  • Lack of customer service
  • No solution for unsatisfied customer
#976314
Reply to reviews
Snapfish sent my orde 3 days. Later than it should have. When they arrived they were ruined by a bad printer. Their answer was to get them to me one more week out..just 4 days before Christmas. I asked to speak to a manger...they put me on hold for 20 min just to put...
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#973167
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Customer service is so dumb it will make you laugh. Half order for Xmas cards showed up. Called customer service told it was going to be overnighted...I would have it in 24-48 hrs. A WEEK went by and I called to complain. I was told that 24-48 hrs. was an estimate and...
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#972627
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This is the 3rd time now that I'm reaching out about this, I have been working on a 12x12 book, with almost 90 pages for months. It was supposed to be a Christmas gift. Friday I was finishing my last couple pages, saved the project and then all my backgrounds and...
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Anonymous
Anonymous

I decided to redo my work because I didn't have months to start over again elsewhere.They made a backup and told me to use that one and I wouldn't have any more trouble, this ...

rleroy357
rleroy357

They are full of it, after posting something about it on their FB page they finally responded to me, and a few hours later they wrote back that they're sorry that my work is l...

1.5
I didn't like
  • Customer satisfaction
  • Customer service
  • Technical problems with photo book never resoolved
#971562
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Paid for overnight shipping on Christmas cards. Waited for them to arrive 12/9 (Friday) so I could send them out before the weekend. No dice. Called customer support and no one answered. Checked tracking again today and it said it would arrive Monday (12/12). So the...
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2.5
#971457
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