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Snapfish migrated my 400 videos to their new website last year and then without warning all of my files are corrupted and nothing more than an image of the first screen of the video. I got this note: Dear Customer, Thank you for contacting Snapfish customer support....
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1.0
I didn't like
  • Erased 400 family videos without warning
#1135950
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In contacting the Customer Service department I was left very disappointed with the lack of flexibility on Snapfish's behalf. Having spent over $730 (AUD) within 48 hours, I was requesting a $15.70 refund for shipping on an order I meant to group with one of my 4 other...
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2.7
I didn't like
  • Refund refused
  • Unhelpful
  • No understanding
#1134163
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I ordered a bunch of standard photos at the end of august! You heard me the end of august! After a month of waiting I contacted your support team as my order status was still 'being processed' they apologised and informed it would be sent the following day, i wasn't...
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#1111486
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Snapfish - Old time user

Snapfish
#1139444
Well i am agreeing with a person that like the old site better than the new one imhave to agree it was much easier tomuse the old site ! Why domyou have change something that was perfect,
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Snapfish - Awful

Snapfish
#1139285
Crappest website ive ever used, so slow and laggy! Also very faulty as its zooms in and then wont zoom the photos out would rather pay more money to use a good website, took me 1hour and a half to make a calendar! Joke!!
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Snapfish - Some one f up

Snapfish
#1138804
I got magic mug and it was chiped can you do it again service is good
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Snapfish - Wants me to update

Snapfish
#1124206
i want to print my free 100 photos and it won't let me in the other thing it says I have to update and there is no updates to do. 100 free prints are only good till midnight.
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Snapfish - Trauma re printing of photo book
oh, God . It was an art project involving 12 portraits of people. I had worked with them for a year. The book , I had spent quite a long time designing. There were words, photos of words. It was very personal. I was sharing the book with the participants and they were...
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ransom
ransom

Actually what's unacceptable is blaming someone else because you didn't backup your data. Personal computers have been around since the early 80s and most of us have learned ...

2.5
I liked
  • Products
I didn't like
  • Way my complaint was completely dismissed
#1107208
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We kept getting cut off four times so I couldn't complete my request. I placed an order Sunday night and couldn't see where to put the promo code 75PRTFREE in and was charged the whole amount. I orded 250 prints and was expecting to get 100 of them free. I don't know...
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1.0
#1103183
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Ordered a single 4x6" print to be delivered, as my local print location was said to be "unavailable" for an unstated reason, although it was on the local vendor list. I received a shipping notice email the same dat, with a link for tracking. The link after 4 days is...
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#1095992
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I've been a snapfish customer since 2006. Since their platform upgrade. All my picture from 2006-2007 have been deleted. I've contacted customer support and they said that those pictures are on the classic site and that it's unfortunately not accessible to me or them...
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1.7
I liked
  • Classic site
I didn't like
  • New site lost and deleted photos
  • New site
#1087479
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I have ordered from them for years and never had a problem until today. First, I had trouble even finding someone to talk to! Then I was told you could only cancel an order before one hour! I couldn't get any help before the hour! Then they said the code for the canvas...
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1.8
#1074342
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I had a large card order printed in preparation for a card sale. They all arrived with the photo printed off centre and I was unable to sell any of them. Snapfish reprinted them after admitting there was an error. All off centre again. They reprinted them a third time....
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1.8
#1068277
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wasted so much time uploading photos, with several errors ocurring along the way, ended up waste of time, error again when placed the order, deleted app immediately , disgrace, useless, and they want a hundred words before i can summitt a complaint, typical. do not use...
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1.0
#1039120
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