My photos are gone. This is the *** response from them: My apologies on this. I deeply apologize that since the shut down of our the Classic Site our new site was built from the ground up and it was not feasible to port over all of our older designs because of...Read more
I also lost several years worth of videos due to Snapfish. They were supposed to continue storing the videos after the video service ended. I would like to file a class action lawsuit against them. I am not a lawyer, just a mom. Please reply if youre interested in a...Read more
I went into my online Snapfish account to look at older pictures I have. I noticed that older folder only had a qty of 1-2 pictures in them. These pictures had more pictured stored. I contacted customer service and was told that since them switching to the newer site...Read more
- Classic site
- Old site much better
- Old classic site your pictures were never lost on old site
I didn't like
- Lack of customer service
I tried it once and it went thru pretty quick! And it really did only cost 2.99 for shipping -like they said! For my order of free 4 by 6 pictures and glossy!and it was ready for pick up the next day! And i picked them up at my nearest photostore at walgreens! And was...Read more
Snapfish - Customer service rude
My order never turned up so I used the live chat service to resolve the issue. They guy was so rude, I said that the delivery info on the website says 2-3 days and he did not believe me and asked me to send him a link to the web page!! I did and he still did not apologise or offer a solution. Then he ended the chat. Unbelievable.
When I ordered some prints on the app, I was so excited because I thought I would use it to decorate my room. I placed an order of five prints - four 4x6 prints and one 5x7 print. the quality of the pictures were not as good as I thought it would be. Also, some of the...Read more
Snapfish - Order won't process.
I am attempting to get my 20 free prints from T-mobile Tuesdays but the order won't go through. I've tried redoing it, uninstalling the app and even restarted my phone but nothing works. The code expires at 4:59 am and it is 4:39am. I don't want to miss out on my free prints when it's the app that is messing up. Can somebody please call me back? Dragica Cosic 347 232 1188 firstname.lastname@example.org
Snapfish - False advertising
DONT USE THIS COMPANY! They advertised that my order would be delivered before Christmas, I even paid express shipping, only to be informed after 8 days post order that it hadn’t even been printed and wouldn’t be delivered before Christmas!
Yes I have had delivery problems (or lack of!). This is the second time my photobook hasnt arrived on time (last time a week late after many phonecalls and a replacement book sent). This time it said delivery 18 December - it is now 20th and still no book. I agree with...Read more
Snapfish - Dirty and messed up envelopes
On December 1st, I ordered Christmas cards and envelopes with return address printed on them. I also paid for overnight shipping. The envelopes came all dirty with black finger prints on them. They kept claiming they were remaining the envelopes. It is December 19th and I still don’t have them. They also refuse a refund. AWFUL COMPANY/ don’y use Then!
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