Customer Inquiries & Issues
26%- "Unsolicited photos"
- "my order is lost"
- "My order won't go through"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Snapfish Phone Number | 1 (415) 979-3703 |
| Average Hold Time | Up to 3 minutes |
| Average Calls duration | 1 minute |
| Most Popular Snapfish Email Address | info@snapfish.com |
| Snapfish Live Agent Availability | 41% of callers successfully reach a real person |
| Issue Resolution Rate | Low (2% reported full resolution) |
| Snapfish Customer Service Rating | 3.9 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 82% phone, 18% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Customer Effort Score | High Effort |
| Prepare before the call to Snapfish | Order id or tracking number, email or first and last name |
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.