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Contact Snapfish Customer Service

How to Reach a Person at Snapfish

Verified Contact Information

Customer Service Number:

  • 1-415-979-3703
    This number is currently not in service
Call Now
Send Message

Complaints/ Feedback:

feedback@snapfish-llc.com

Legal:

copyright@shutterfly.com
Copyright Infringement Inquiries
privacy@snapfish.com
Privacy Inquiries
legal@snapfish.com

Technical Support:

soma-feedback-android@snapfish-llc.com
App Support
info@snapfish.com

Snapfish Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Snapfish Phone Number
1 (415) 979-3703
Average Hold Time
Up to 3 minutes
Average Calls duration
1 minute
Most Popular Snapfish Email Address
info@snapfish.com
Snapfish Live Agent Availability
41% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
View full overview

How to Contact Snapfish Customer Service?

As the company emphasizes the efficiency of communication with customers via live chat, they do not prioritize phone support. However, you can use the other ways to contact the company,such as live chat or email support. The customer care agents are ready to answer your questions and help you solve your issues Monday through Friday between 10 a.m. and 8 p.m. ET.

You can email Snapfish customer service on general inquiries at info@snapfish.com. The customer care agents will provide information about the product availability, prices, and special offers. You can also email the Help Center for the company’s contact information. If you want to file a complaint or share the feedback, write to feedback@snapfish-llc.com. The support representatives will get in touch with you to help you solve the issue as soon as they study your request. To contact the Snapfish officials on copyright infringement inquiries, email copyright@shutterfly.com. The Privacy Policy questions can be discussed at privacy@snapfish.com. To report the accessibility issues, write to legal@snapfish.com.

The Snapfish corporate office address is Snapfish, LLC, 10 Almaden Blvd., Suite 900, San Jose, California 95113, United States. You can send official requests, notices, and other documents to the company’s headquarters. The customer service department is also ready to handle consumers’ questions, concerns, complaints, and suggestions sent to this office. If you have questions regarding the Privacy Policy or Data Protection, mail them to the Legal Department at this address. If you want to report a copyright infringement, address it to the Legal Department – Infringement Claims Group at this corporate office. The same address can be used to discuss refunds and returns-related matters with the customer care team.

The Snapfish customer service live chat is the fastest way to contact Help Center agents and solve your issues. To access the Snapfish chat, visit the company’s official website and scroll the homepage down to find the Help link. You will see the Chat icon in the bottom right corner of the screen. Click the Start button to initiate the Snapfish customer service chat session. You can select the topic that best corresponds to your inquiry or type your question to start the conversation with the live operator. As the chat is available 24/7, you can discuss your issue with the customer care advisor anytime.

You can access the Snapfish login page from the company’s official website. Click the Sign In/Join button in the top right corner of the homepage and enter your email and password. You can also choose the Continue with Google option to make the process faster. New customers can create an account by clicking the Sign Up button in the Join Now section. Provide the required information and complete the form to register your profile. If you have difficulties logging into Snapfish My Account, click the Forgot Password link and follow the prompts to restore access. You can also request assistance from the support team via the chat feature on snapfish.com.

PissedConsumer Club

Contact Information

Snapfish Website:

Snapfish Help Center:

Corporate Office Address:

Snapfish, LLC
10 Almaden Blvd., Suite 900
San Jose, California 95113
United States

Fax:

+1 (415) 979-3708

How Customers Rate Snapfish Support?

3.9 / 5
Needs improvement

Based on 5K calls to Snapfish customer support through PissedConsumer.com and 10 survey responses.

Total Calls
5K
Avg Call Duration
02:07
Issues Resolved
2%

Why Customers Call Snapfish?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 26%
  • Shipping and Delivery 20%
  • Request for Information 15%
  • Product/ Service 14%
  • Payments and Charges 5%
  • Return/ Replace 5%
  • Cards 4%
  • Activation/ Cancellation 3%
  • Account 3%
  • Website/ Application 2%
  • Questions About an Order 1%
  • Refund <1%
  • Staff <1%
  • Employment <1%

Customer Inquiries & Issues

26%
  • "Unsolicited photos"
  • "my order is lost"
  • "My order won't go through"

Shipping and Delivery

20%
  • "Missing package"
  • "MY PICTURES WEAR SEND TO WRONG ADDRESS"
  • "Not received pictures"

Request for Information

15%
  • "Assistance"
  • "need help with christmas cards"
  • "Help with new order"

Product/ Service

14%
  • "Problem with placing my order"
  • "Errors in photo book"
  • "Problem with order"

Payments and Charges

5%
  • "I already paid and they didn't apply the promotion code"
  • "Unable to make payment for book"
  • "check prices on wallet size prints"

Return/ Replace

5%
  • "Need to correct shipping address on recent purchaae"
  • "Order is incorrect"
  • "Change shipping address"

Cards

4%
  • "Want to order more of same cards"
  • "Picture cards I purchased yesterday are less today. May I be reimbursed the difference?"
  • "My cards got delivered this morning-a week early during a rainstorm. I was 250 miles away- just got home now. There are 15 envelopes damaged/wet. Will Snapfish replace them? And at what cost?"

Activation/ Cancellation

3%
  • "Cancel order"
  • "Wish to cancel my order"
  • "I want to cancel my order so I can add more photos"

Account

3%
  • "Restore account"
  • "Can't get cost codes. Too applyY to bill"
  • "Can no longer access email associated with account"

Website/ Application

2%
  • "Uploading issue"
  • "Cannot download photos"
  • "Having so much trouble designing my order. And , it DOES NOT SAY how long order takes. I have tried ur website many times — feel very frustrated. Shows my photo fits but when I get t preview it is cut off."

Questions About an Order

1%
  • "Order problem"
  • "Order"
  • "My order"

Refund

<1%
  • "refund prob l em"
  • "Refund poor product"
  • "To get refund promised"

Staff

<1%
  • "bad service wrong photo sent"
  • "Customer service"
  • "Just customer service"

Employment

<1%
  • "Bad job on photo book"
  • "Error in orientation of photo"

Compare Snapfish Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Mpix
stars-rating-fill
4.5 out of 5

Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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