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My daughter had some beautiful pictures taken by her friend which were downloaded into snapfish. I received the pictures and they were beautiful until I tried to print them on my HP printer when I discovered they all had the head cropped. Now why in the world crop the...
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#1357111
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Snapfish - PO’d customer

Ordered once before & was pleased.This time however was horrible.I wanted 700+ photos printed & had a coupon for free shipping And 5 cent prints but was charged 9 cents per print,22.00 shipping as free shipping did’nt apply to this order.They deducted 9.00 for the monthly “free” 100 prints.Have to have a second order to get the promo codes!What a rip off!
#1347639
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Have used Snapfish over the years and have always been happy with the product. I only have one issue, which I am hoping your IT people will address please. When you select the template for a page the default option is to change the template on every page. It should not...
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5.0
I didn't like
  • See my email for you to address please
#1346749
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Paid full price & not the $5.95 advertised, The delivery went to wrong address even though address clearly marked on box, luckily that person took the time to pass it on. The quality of the photo are terrible, too dark & can't make them out. Will never order again or...
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1.0
I didn't like
  • Delivered to wrong address & very poor quality
  • Wrong price charged
  • Delivered to wrong address
#1325834
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Snapfish - Terrible

The quality of the photos I received was less than the quality from Walmart. Do not use this company for your prints.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Staff
Value for money
Website
#1295150
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Yesterday asked Snapfish how to move photos from HP laptop to my iPad. No help at all. Had to explain what I wanted to do to two "supporters". They could not grasp the question. Further, the instructions I was given took longer than I had so they kept threatening to...
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1.0
I liked
  • Able to store and orders pics easily
I didn't like
  • No solution for unsatisfied customer
#1289555
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What a terrible, horrible experience. I had Snapfish for many years, I've uploaded photos there, but over the last few years, I really did not print anything. Then I changed my email address because mine had been hacked. Well, I reached out to change my email address...
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1.0
I liked
  • Prints when i purchased them
I didn't like
  • Willingness to work with me to change my email address
#1261204
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Snapfish lost hundreds of old photos. Lots of memories gone. I see there are tons of people complaining about it all over internet dating back to 2006, when they had some data loss incident. I even found a news article about it:...
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Anonymous
Ann K

I am in the same boat... I have been using Snapfish since 2001. I am now missing photos of my mom who has passed away. I am most pissed because they used to try charging to do...

#1259661
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I was going to make my son a photo book for his graduation this year. Went to snapfish to get my albums dating back to 2001 and they are not there. Went to chat with customer service and they explained: "I can see that the old photos are missing I am really sorry to...
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Anonymous
Anonymous

If you look at this website -- there are many many people reporting the same issue. There's even a news story about it. http://abc7chicago.com/business/back-up-your-photos-wit...

#1257176
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Contact Snapfish

Mailing Address:
Snapfish, A Service Of HP
303 Second Street Suite 500
San Francisco, California 94107
United States
Phone:
(800) 634-4500
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Extremely upset with this company - I paid way too much for a book and paid way too much for overnight shipping so I would receive it on time for a specific event. I went to see the tracking on my order today and noticed that it had not even shipped yet. I ordered it a...
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1.0
I liked
  • Creating projects was easy
I didn't like
  • Refund refused
  • Delayed shipping
#1250175
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