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Snapfish - Terrible

The quality of the photos I received was less than the quality from Walmart. Do not use this company for your prints.
1.0
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#1295150
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Yesterday asked Snapfish how to move photos from HP laptop to my iPad. No help at all. Had to explain what I wanted to do to two "supporters". They could not grasp the question. Further, the instructions I was given took longer than I had so they kept threatening to...
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1.0
I liked
  • Able to store and orders pics easily
I didn't like
  • No solution for unsatisfied customer
#1289555
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What a terrible, horrible experience. I had Snapfish for many years, I've uploaded photos there, but over the last few years, I really did not print anything. Then I changed my email address because mine had been hacked. Well, I reached out to change my email address...
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1.0
I liked
  • Prints when i purchased them
I didn't like
  • Willingness to work with me to change my email address
#1261204
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Snapfish lost hundreds of old photos. Lots of memories gone. I see there are tons of people complaining about it all over internet dating back to 2006, when they had some data loss incident. I even found a news article about it:...
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#1259661
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I was going to make my son a photo book for his graduation this year. Went to snapfish to get my albums dating back to 2001 and they are not there. Went to chat with customer service and they explained: "I can see that the old photos are missing I am really sorry to...
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Anonymous
Anonymous

If you look at this website -- there are many many people reporting the same issue. There's even a news story about it. http://abc7chicago.com/business/back-up-your-photos-wit...

#1257176
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Extremely upset with this company - I paid way too much for a book and paid way too much for overnight shipping so I would receive it on time for a specific event. I went to see the tracking on my order today and noticed that it had not even shipped yet. I ordered it a...
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1.0
I liked
  • Creating projects was easy
I didn't like
  • Delayed shipping
  • Refund refused
#1250175
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While making an album for my granddaughters birthday we wanted sone older pictures of her with her grandfather who had passed away I searched all my harddrives etc for a particular series of photos but couldn’t find them. No fear since I back up my photos to snap fish,...
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Anonymous
Logic Reigns

Do yourself a HUGE favor and make copies of your important pictures and put them on Memory cards and keep them in a safe or place where you can actually PUT YOUR HANDS on them...

1.0
#1238696
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On April 3rd I logged into the Snapfish app to order a blanket with my dog's picture on it. When I clicked on Decor, there was a coupon code for 75% off the Arctic fleece blanket. I decided to get the Arctic fleece blanket however when I tried to put the coupon code in...
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2.4
#1225949
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Snapfish - Lost my albums!

They lost about 7 albums of my kids - birth and special moments and offered 100 free prints . I asked to speak to a supervisor and they said they would email. Seriously!???! Worst site ever. Does anyone know if someone has started a class action lawsuit?
1.1
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
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Product or Service Quality
Reliability
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Website
#1223467
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Contact Snapfish

Mailing Address:
Snapfish, A Service Of HP
303 Second Street Suite 500
San Francisco, California 94107
United States
Phone:
(800) 634-4500
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Snapfish - DON'T USE!! Destroyer of memories. Eraser of history. FAILED

This company FAILED at its only purpose--online photo storage. Many thousands of photos WIPED out due to it's cavalier attitude and complete incompetence. NEVER TRUST SNAPFISH WITH YOUR PHOTOS. IT WILL DELETE THEM ALL WITHOUT A CARE.
1.0
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
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#1207579
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