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I've uploaded pictures for years, of my grandchildren, family reunions, etc. etc. and now Snapfish has lost then all. I cannot believe that people in this business would not make sure those pictures could NEVER be lost. Some of them can be seen on the website and...
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72 comments
#1967884

I have the same problem with snapfish, all my old precious moments which were clicked were stored in Snapfish and now I see that all of the pictures have just vanished from my account. I had alsosaved some of the photo links shared by my friends.

Lost everthing. Very very dissapointed:-(

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ID
#853542 Review #853542 is a subjective opinion of poster.
Location
Plano, Texas
Service
Snapfish Cloud Storage
Cons
  • Lack of a live person to speak or chat with
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tired of speaking to customer service in a foreign country, can not talk to any managers

Accidentally typed in a wrong letter when creating my user id (email). They could not reset the user id (email) and I had everything else, the order id, shipping address etc...I have pictures uploaded to an incorrect account id that I can not figure out what it is and they can not reset the account or change the user id even though I have all the other information. What a waste of hours... I

User's recommendation: Use a different photo company that is US based all around.

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ID
#2533127 Review #2533127 is a subjective opinion of poster.
Product
Snapfish Website
Pros
  • Picture book came out nice
Cons
  • Can not locate a user id by shipping address
  • Foreign customer service base very frustating
  • Poor customer service
Preferred solution
Let the company propose a solution

Snapfish did not return Neither my order, nor my payment for purchase was returned after my order was returned to Snapfish by UPS

Snapfish did not resend the canvas, nor return my money. I would love to have my canvas returned to me, but Their organization is not set up to solve problems concerning their delivery and return of products.
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ID
#2502415 Review #2502415 is a subjective opinion of poster.
Loss
$146
Preferred solution
Deliver product or service ordered
New Reviewer

Discuss transferring actual photos to flash drive

Trying to find out if you transfer old photos to a flash drive. Or do you know of companies that provide this service?
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ID
#2486532 Review #2486532 is a subjective opinion of poster.
Preferred solution
A phone call to discuss or answer to my question
New Reviewer

Quality on my order

Snapfish - Quality on my order
Hello, On 23.03.21 I have received my order- 12x12" Matt Hardcover Glossy Page Photo Book. First photonics book has manufactured made black spots on face. Original photo doesnt have that. I cant change my order now as it was present for sister and now its too late to change anything. I am very disappointed. Please have a look! Kristina K.malakhivska@***.com
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ID
#2473637 Review #2473637 is a subjective opinion of poster.
Product
Snapfish Photo
Preferred solution
Full refund
New Reviewer

I havent receive my order yet

i order a custom mask which should have been del in dec no mask yet and its feb 2 . you cant call . no customer sevice at all . plesase ck my order and sent to me or return my money

User's recommendation: dont order anything from snapfish.

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ID
#2404069 Review #2404069 is a subjective opinion of poster.
Service
Snapfish Customer Care
Loss
$31
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unreasonable increase in shipping charges

I have been a customer of snapfish since 2010. Over the years I have seen the shipping charges increase, but nothing compared to what they now charge for shipping prints. In November 2020 I ordered 100 4x6 prints, the shipping was $8.99. About to order 100 prints this week(1/ 18/21)and the shipping has increased to 11.49, a $2.50 increase!!! There is no way it costs them $11.49 to ship prints! A flat rate envelope from the USPS is cheaper than this and would hold 100 prints! I am sure other carriers(UPS, Fedex) offer businesses flat rate prices

User's recommendation: This company is ripping off customers with their shipping charges.

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ID
#2389139 Review #2389139 is a subjective opinion of poster.
Service
Snapfish Shipping Service
Pros
  • Stores pictures
  • Creating projects was easy
  • Decent design and editing options
Cons
  • Shipping costs are unreasonable
Preferred solution
Price reduction

Poor quality products poor customer service

I ordered several products from snap fish. I have ordered from them in the past with great success. The company has taken a steep turn to be a rip off. My stone trivets look like hunks of cheap junk, horrible quality. Ive been emailing for weeks trying to get this resolved. They wanted to send new ones. Why?! They are junk quality. Then I got a credit to order another. Again why?! I wont buy another. I also ordered calendars. Poor printer quality like they dont want to use enough ink or good paper. I ordered a phone cover too. Its ok not great. Again quality is crap. If you dont mind expensive poor quality by all means shop snapfish.

User's recommendation: Just don’t do it.

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ID
#2348588 Review #2348588 is a subjective opinion of poster.

Bad orange photos

100 photos all with orange background
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ID
#2346120 Review #2346120 is a subjective opinion of poster.
Location
Wandsworth, England
New Reviewer

Quality of photos not good at all

100 photos came back orange and should not have been printed and I should have had a redund. No one reads the reviews and it took me hours to find this. Complaints should be readily available if they are confident with their production. I will not get a response. 2020 December 21st

User's recommendation: Avoid at all costs.

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ID
#2346096 Review #2346096 is a subjective opinion of poster.
Product
Snapfish Photo
Cons
  • Technical problems with photo book never resoolved
  • Poor costumer service
Loss
$40
Preferred solution
Full refund
New Reviewer

Lack of help, poor quality

I order calendars every year from Snapfish. This year, I had quite a bit of trouble trying to create the projects. I tried the online chat, but got someone from India. The person had no idea what I was talking about and offered advice that did not work. When the calendars arrived today, the quality was VERY poor. In the past, they were beautiful. I will probably switch to shutterfly.

User's recommendation: Use Shutterfly.

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ID
#2317091 Review #2317091 is a subjective opinion of poster.
Pros
  • Stores pictures
Cons
  • No customer service in america
Preferred solution
Let the company propose a solution
New Reviewer

Order issue

I ordered too much product, tried to cancel order and the live chat employee told me there is nothing he can do. So I asked for a phone number. He gave me the customer service number that is only available at 11:00am. This is an issue Im trying to resolve at 6am currently. So I googled snapfish phone numbers. It gave me a toll free number I could call, before the call went through, it asked me my reason for calling and my phone number and email. Then it let me connect. And it was a sex chat hotline. I will never purchase through snap fish EVER again. I recommend Shutterfly for anyone looking to purchase any of products snapfish has to offer. They are more professional and have great deals!

User's recommendation: DO NOT SHOP ON SNAPFISH!!!

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ID
#2313705 Review #2313705 is a subjective opinion of poster.
Cons
  • As per complaint
Loss
$400
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Deceptive Marketing

Snapfish continues to run promotions that hook people in, invest significant time building a cart, only to find out in the end some offers (specifically free shipping) cant be combined with other offers. I was left with a full cart - 10 items - and although I did get the 70% off I also had a whopping $122 in shipping charges. No, that is not an exaggeration. I wasted my entire night because there is not a chance in *** Im pushing that order through.

User's recommendation: Use Shutterfly NOT Snapfish.

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ID
#2311067 Review #2311067 is a subjective opinion of poster.
Pros
  • Cost of products
  • Photo storage
Cons
  • False advertising
Preferred solution
Deceptive marketing practices need to stop
New Reviewer

Cancel order

I was sent to drone weird phone sex hotline.
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ID
#2293517 Review #2293517 is a subjective opinion of poster.
Location
Boise, Idaho
New Reviewer

Failed Order

I had a print custom-made for a 16x20 canvas and had a digital image. I attempted for 3 hours to make an order for the canvas and it was impossible. Could not get the sizing or resolutions correct. I read every article, chatted with a representative named Sarah, who only sent me articles I had already read. I deleted the project 3 times, deleted and re-uploaded my photo 2 times and corrected to full resolution per instructions. Only for Sarah to finally tell me that the digital image was too small and wouldn't work. I have already had the digital image printed by another company with no problems. I will not use Snapfish again.

User's recommendation: Do not use snapfish, walmart is cheaper and better.

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ID
#2285055 Review #2285055 is a subjective opinion of poster.
Service
Snapfish Canvas Printing Service
Cons
  • Very poor hard to contact
  • Way my complaint was completely dismissed
Preferred solution
Let the company propose a solution
New Reviewer

Wrong number, I do not need a medical alert... yet

Somehow an d Oder came up snd when I went to order my last album it accidentally printed all my old orders
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ID
#2282233 Review #2282233 is a subjective opinion of poster.
Location
Granite Bay, California

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