Snapfish
Snapfish Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Snapfish has 2.0 star rating based on 345 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Snapfish to a friend or colleague.
- Rating Distribution
Pros: Old classic site your pictures were never lost on old site, Classic snapfish, Old site much better.
Cons: Customer service, Poor customer service, Poor costumer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Snapfish has 2.0 star rating based on 345 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Snapfish to a friend or colleague.
- Rating Distribution
Pros: Old classic site your pictures were never lost on old site, Classic snapfish, Old site much better.
Cons: Customer service, Poor customer service, Poor costumer service.Recent recommendations regarding this business are as follows: "No don’t use", "Do not use Snapfish", "Write down the code for a sale before you start placing your order.", "In need of better customer service.", "Make sure you check to see if your photo service company will allow you to speak with humans.".
Most users ask Snapfish for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Snapfish Reviews
"Outrageous Shipping charges"
I placed an order for a few wall tiles a coffee cup and some photos. Never did I think that I would be spending a fortune for this order. When I placed the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mocksville, North Carolina
My order was voided, why?
My order was voided, why? Order # 363660****1517. I've tried calling you but it says number no longer in service, what is going on?
User's recommendation: Try to contact by ohone!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with order
I've made several attempts through live chat. In need of a live person for customers.
I ordered three prints of the same image. The 5x7 and 8x10 were cut short along the bottom of the image. I'd like replacement of these photos.
I'm long term customer. I'd like the problem to be resolved.
Preferred solution: Full image on photos. Free of cost.
User's recommendation: In need of better customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: It’s now go a almost hole in my canvas
Company fixed the issue and I have been provided with apology.
So, this is the second one that you have sent me. I'm going to send you some pictures. The box got poked and my picture is ruined, so instead of sending me another one, just refund my money, please.
- Sends out quick
- Your carrier is terrible
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Outrageous Shipping charges
I placed an order for a few wall tiles a coffee cup and some photos. Never did I think that I would be spending a fortune for this order.
When I placed the order I did not see the shipping charges as they mustve been added afterwards, because if I wouldve saw that, I wouldve never ordered the items as you can see. as you can see in the exhibits I will post the Customer Service agent totally agreed with me.
Something was wrong, but I went through PayPal to get it resolved, and Snapfish said that that was the correct shipping charges because I did not put the promo code in which I did, I dont know what else I can do ! But never order from there again!
User's recommendation: Do not shop in this site
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Big scratch
I received my canvas picture and it had a big scratch on it. I am not very happy, and the fact that I'm unable to get a hold of anybody at Snapfish to have my picture remade is upsetting.
- Good prices
- Getting your canvas without a scratch
Preferred solution: Full refund
User's recommendation: No unless I get my Canvas remade
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Porte, Indiana
A dimple in my Canvas picture.
OK, you replace the last one because of the scratch now that I got this one it has *** in the box and a dimple on my picture. I will send you pictures not very happy I want to refund because I cant wait for the third one to be damaged.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marysville, Ohio
Shipping damage
Yesterday I received my photo book of, "Watching Diego Grow Up". The photos turned out even better than I had anticipated, and the book is of excellent quality.
The problem is that one corner was damaged in the shipping process. The front and back were wrapped in bubble wrap, but the sides were somewhat exposed. Both corners of my package were damaged, but only the top corner of my book was bent. I think bubble wrap needs to be applied to both sides as it must have been seriously mishandled.
If there is any way my book can be replaced, I would greatly appreciate it as it is a college graduation gift for my grandson. If not, I understand, but perhaps you could recognize this issue in future shippings.
If not, I understand. Sincerely, Dorla Finch
User's recommendation: Highest quality of photos.
Portland, Oregon
Bad tile
Order # 356302****1816. Out of 5 tiles ordered one was dark poor quality.
I spent hours with 4 different people on chat and no resolution. I just want my tile reprinted.
User's recommendation: Difficult to communicate with chat and phone #hard to find to talk to live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chadwell Heath, Barking And Dagenham
Did not get the order i placed
Did not receive the order i placed and no one has been able to contact me and unable to contact anyone from Snapfish
User's recommendation: Do not use Snapfish
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
Disappointed with my online photo book
The book I made for my grandson was damaged with 3 of the corners all bent . I wouldnt normally complain Im actually happy with the book but the packaging needs to be looked at so books dont get damaged in the post ,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order hasn't arrived
I placed an order on 01/09/24. It's saying I have no new orders, but you have taken money from my account and I have an order number: 363843****1177.
The Snapfish app says it's been dispatched, but the customer services chat says I have no new orders.
Can this be sorted immediately, please? Nicole Seeley.
- Good value
- Order not being delivered
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Terrible limited customer service.
Company fixed the issue and I have been provided with apology. I did receive my order but Snapfish customer service is terrible.
They just copy/paste random responses that do not make sense or help. They do not know what production is doing, dates, information.
They only gave chat and chat uses copy/paste answers, probably just AI. No help at all...
asked for escalation call back with a supervisor and was told mgr callback would be within 30 min. It's been 6 hours and no callback. Paid for rush order and still have not received tracking.
CS states no guarantee it will be delivered on time so I asked to cancel the order but was told they can't do that either. Will not recommend or use them again simply because lack of customer service and rush option they do not honor or complete.
- Nice products
- Offer rush service but do not honor it
- No customer service
- Slow production
Preferred solution: Full refund
User's recommendation: Do not use if in a hurry, very slow and no customer service
Lubbock, Texas
Photobook picture incorrect
Incomplete picture sent. Picture has been returned. Requesting picture and compensation for RETURned pic.
My order was received damage
The pictures were damaged when I opened the pages they were stuck together and they were ripped when I opened it. The paint was not dry enough. They got stuck.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Allen, Texas
Resolved: Where do i begin
First order never showed after over 2 weeks! They said they would send a second order/ Replacement order.
I called a few days later because it showed it still was processing- they said it was glitch that it was actually mailed on Dec.
17 ( the day before I called). They also assured me i would receive my pkg of 6 calenders by Dec. 20!
So, I checked their website today, Dec. 19 2023 & it shows a label was created and pkg was shipped on Dec 18.
Which was After i contacted them and proves they LIED to me. I have screenshots and proof. I am done with this company. Furthermore.
According to usps .com the tracking no is not a working tracking no and. My shipment shows it went from pa to ky back to pa. WHY?!?!?! I live in Ar.
I started two chats with them earlier today , was on a lengthy hold and they ended the chat ( because i did not).
So i sent them a private message!
Demanding a full refund with this info. I tried calling them with a couple of numbers that were posted online, but they were not snapfish.
- Sales
- Unreliable shipping
- Poor costumer service
Preferred solution: Full refund
User's recommendation: I highly DO NOT RECOMMEND
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Browntown, Wisconsin
Received book with defect
2 pages stuck together
Chatted with 4 different agents. Unable to continue with same one.
Tried to call live by # provided. Received message that phone # was not in service
User's recommendation: Hope that no defect in product
About
, , , ,
The company was launched in 1999. Snapfish is a photo sharing and print service. This service is web based. The company is based in San Francisco, California. Snapfish specializes in printing. The company provides a huge selection of photo sharing, printing products, posters, and so much more. In 2004 the company has opened its first physical retail store in Virginia, but they are not maintaining retail stores. Snapfish has more than forty millions of members. The service houses more than a billion of exclusive digital pictures.
Snapfish is available in many countries of the world.
Snapfish is ranked 50 out of 700 in Printing category
USA
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Why give them an out ? "If not, I understand" ?
They wrapped the thing badly and it's damaged. That's what the shipper would tell you (usually go after them first) but you've already established poor packaging as the cause. Send a polite letter with photo to the vendor and serve via Certified Mail Return Receipt Requested ; keep it brief, polite, to the point yet firm. One side of the sheet only.
State plainly the nature of your desired remedy.
Hint : don't forget to include your name and address as it appeared on the order. Another hint : don't use your name when posting to this website ; it is against site rules and I ordinarily report such violations to the webmaster for removal or redaction, but I have sympathy for your case and I hope there's no fallout from your self identification.