Snapfish
Snapfish Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Snapfish has 1.9 star rating based on 409 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Snapfish to a friend or colleague.
- Rating Distribution
Pros: Old classic site your pictures were never lost on old site, Classic snapfish, Old site much better.
Cons: Customer service, Poor customer service, Poor costumer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Snapfish has 1.9 star rating based on 409 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Snapfish to a friend or colleague.
- Rating Distribution
Pros: Old classic site your pictures were never lost on old site, Classic snapfish, Old site much better.
Cons: Customer service, Poor customer service, Poor costumer service.50% of users think that Snapfish should improve its Customer Service.
38% of users say that they might use Snapfish in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Pick another provider with real people.", "I’ll never order from here again", "save your self the trouble. look somewhere else.", "Don’t use snapfish", "They make mistakes printing.".
Most users ask Snapfish for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Snapfish Reviews
"Order Delay Message No Customer Service"
I placed my order and after I had paid a message showed that the processing may be delayed due to some photos being archived. All the photos I used were new...
"Error in production"
No one or a1 attempted to help me. I had an issue with 2 photos that did not show up during the proofing. So I had to create a new order to correct the issue...
Las Vegas, Nevada
Error in production
No one or a1 attempted to help me. I had an issue with 2 photos that did not show up during the proofing. So I had to create a new order to correct the issue with the 2 photos - paid twice.
Poor customer service
User's recommendation: Pick another provider with real people.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder scam
3 weeks, still no pics. Terrible customer service.
Can't call or speak to anyone.
Do I really need to say more? Don't use Snapfish.
- Awful
Preferred solution: Full refund
User's recommendation: Don’t use snapfish
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with my order
I had a problem with my order. One page was blurry, and the next had a yellow triangle printed, and there was not that on the original.
I chatted with a bozo in customer service.
She said she would reprint the order. She reprinted the wrong order.
User's recommendation: Don’t use snapfish
Las Vegas, Nevada
I paid 17.99 to have expressed shiped and my item is still not delivered
I made an order on the 16th and paid $17.99 to be shipped and delivered by October 22, and the item is still not delivered, and there is no one to talk to.
- All cons first and last time
- None first last time i will ever order
User's recommendation: I’ll never order from here again
Milwaukee, Wisconsin
This is the worst
i have not been able to contact them, they made it impossible for customers to reach out to them. i am not allow to send messages.
User's recommendation: save your self the trouble. look somewhere else.
You made a mistake in printing 3 pics
You printed 3 wrong pictures, and I need to show this book. Please contact me.
I'm disappointed. I need a reprinted copy.
- I like my layout
- Tiny little photo apps you have to work with
Preferred solution: A new book since you messed up 3 photos
User's recommendation: They make mistakes printing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting to hear from Snapfish
Ordered 5 photo books and their price offered to us was re-offered within 24 hours for an additional 10% discount. Looking for them to do the right thing; even throw in an extra identical book. Willing to improve rating with successful outcome.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to talk to a real person
I never got to talk to anybody!!!
!!!
!!!
!!!
!!!
!!!
MMMMM
MMMMM
MMMMM
BBBBB
MMMMM
MMMMM
MMMMM!!!
MMMMM
MMMMM
MMMMM
Preferred solution: MY PHOTOS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to talk to a real person!!!
Want to download Snapfish photos to a Hargrove. You say photos in archive.
No can do. What the heck!
Preferred solution: My pics on hardrive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrints with grandchildrens heads cut off
I haven't received any instructions to get the prints where all or portions of the heads are cut off replaced.
Preferred solution: I want defective photos replaced
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGet replacement photos
I have answered this question at least 4 times. I just replacement photos tha Snapfish didnt print correctly .
User's recommendation: Don’t get you photos from Snapfish
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBook is dented on the bottom left
I received one of my books on order, and my book is dented on bottom left. I order a lot from you, especially books.
The box is NOT dented or damaged, so I assume damage happened while packing.
This is a gift for my daughter-in-law for Mothers Day and I dont want her getting something damaged. Order #394773****1022.
Preferred solution: The book reprinted.
Can’t place order
I have gotten a hold of customer service live chat twice now which was not easy. I had my order ready to checkout and i kept getting a message that stopped it from processing.
Twice i was told someone from the IT dept would contact me. STILL WAITING!
Order damaged
My woven blanket came with a snag on it. I would like to start the process of returning it. I tried to call customer service to speak a live person.
User's recommendation: An actual person to speak to would help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsatisfied with order
Haven’t had any contact with them yet so I guess I can’t rate them very high. They have not contacted me and I can’t get ahold of them
I was so disappointed to see that I couldve gotten them from Walmart and got a better deal even though theyre a little mote expensive. I also ordered a few four by sixes that you cut the top of my sons head off. I was trying to use those for graduation pictures as well and now I cant use them because his heads have cut off.
I would like them replaced and I guess I want my money back for the walls because they are absolutely horrible. They are way too small and if I wouldve known they were that small I would never have gotten them.
User's recommendation: No I would not recommend you to future customers cause I was very disappointed in that.!
Original photo order was received with 47 missing photos
Original photo order was received with 47 missing photos. Snapfish resent the 47 missing photos to me at no charge.
User's recommendation: I will still use this company for purchasing photos
About
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The company was launched in 1999. Snapfish is a photo sharing and print service. This service is web based. The company is based in San Francisco, California. Snapfish specializes in printing. The company provides a huge selection of photo sharing, printing products, posters, and so much more. In 2004 the company has opened its first physical retail store in Virginia, but they are not maintaining retail stores. Snapfish has more than forty millions of members. The service houses more than a billion of exclusive digital pictures.
Snapfish is available in many countries of the world.
Snapfish is ranked 70 out of 876 in Printing category
USA
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