The EXACT same thing happened to me. I had 100's of videos of my child from infant to five years old. I PAID for the videos to be secured on the site and every one of them is gone. I am heartbroken and completely pissed off. I have been going back and forth with a...Read more
Help anyone!! are we still having this problem? did any one sue this company please any update,, i lost all my kids videos!!! this is a nightmare!! they should at lease transfer it to another company not delete them!! this company should go down! sooo pissed right...Read more
I am beyond furious!!!! This was the back up to my back up but the computer they were on before crashed and I lost everything there. I assumed everything was safe here at Snapfish, hence why I put everything here. (and paid money to store the videos btw) These are...Read more
Snapfish Photo Review
Ordered photos, spent £18.50 including delivery and half of them the faces are cut out and the other half just seem to be fuzzy. I rarely have spare money as I'm a student with 2 children and this was a rare treat and seemed nice to do as it includes memories of my children and I'm so upset and angry!
Im not pissed because my order was correct, but another person's order was included with mine. I tried calling but every contact number seems to be out of service.
Short Review on September 28, 2016
Snapfish just informed me that every single print that we've posted, since 2004, is corrupted and gone forever. I am devastated. I'm ready to go viral to put the nails in that company's coffin. What a horrible situation for their customers.
Snapfish Website Review
Been uploading pics since 6pm...what is going on?
With all these bad reviews, why oh why hasn't Snapfish reverted to the old version???? You were so great before. It was very simple to set up, add photos, and edit a photobook. There's nothing intuitive about the new one. I created an album and I'll be damned if I can...Read more
I've been a loyal Snapfish customer for years! Go to make some phonebooks for Christmas and half of my albums are missing. I noticed that many are rearranged and not in the right year. Many are just flat out missing. Thanking God for my computer back up!! Snap fish...Read more
Received email back in Feb 2016 saying the were upgrading to a newer better site. How ever they did not say that if you don't upgrade to the newer site you will lose all your photos and that was the only email I received tell me about the change. Ia'm sure that if they...Read more
This is insane! I've been having this argument with their support since June now. Funny part is it got escalated to some senior manager called Jon who assured me that 'bulk download' option will be rolled out in August. I thanked him and patiently waited. In September...Read more
Liberty Lake, Washington
I didn't like
- Promises by customer service that were bogus
They corrupted my files and lost my pictures for years back. I got an apology and that is it. Do not use this site. The chat support person said they are trying to find a solution to "uncorrupt" the files, but I am very doubtful that will ever happen. I will not use...Read more
All my albums are blank - no photos inside. All are GONE GONE GONE. They had some problem with their software and it corrupted everyone's photos so that they are lost forever. No apologies, no warning, no email nothing. I just logged in 1 day and 90% gone. They are...Read more
I didn't like the new version a year or two ago but recently came back to re-order some pics. A recent album takes a long time to load but it does finally show up. Older albums: 2014, 2013 & 2012 don't open up (at least for the period of time I sat here waiting) but...Read more
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