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Snapfish sent my orde 3 days. Later than it should have. When they arrived they were ruined by a bad printer. Their answer was to get them to me one more week out..just 4 days before Christmas. I asked to speak to a manger...they put me on hold for 20 min just to put...
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#973167
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Customer service is so dumb it will make you laugh. Half order for Xmas cards showed up. Called customer service told it was going to be overnighted...I would have it in 24-48 hrs. A WEEK went by and I called to complain. I was told that 24-48 hrs. was an estimate and...
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#972627
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This is the 3rd time now that I'm reaching out about this, I have been working on a 12x12 book, with almost 90 pages for months. It was supposed to be a Christmas gift. Friday I was finishing my last couple pages, saved the project and then all my backgrounds and...
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Anonymous
Anonymous

I decided to redo my work because I didn't have months to start over again elsewhere.They made a backup and told me to use that one and I wouldn't have any more trouble, this ...

rleroy357
rleroy357

They are full of it, after posting something about it on their FB page they finally responded to me, and a few hours later they wrote back that they're sorry that my work is l...

1.0
I didn't like
  • Technical problems with photo book never resoolved
  • Customer satisfaction
  • Customer service
#971562
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Snapfish Shipping Service Review

Snapfish
#985024
Ordered two items in mid december. Said they would ship by the 20th. I recieved one of my items on the 23rd but it was damaged (ink was bleeding and discolored). I still have yet to recieve my second item! Ive contacted customer service 5 times through email and once through facebook messanger with NO reply. I am filing a fraud report with my bank. Do not order from SnapFish.
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Snapfish Photo Book Review

Snapfish
#978447
1.3
Details
Ordered a photo book they sent me another family's book. I have been trying unsuccessfully to to live chat (that don't respond). Called customer service and left messages because I can't get to a live person. I have emailed numerous times, I have posts to their Facebook page. I have complained to Groupon and still I don't have the product I paid for.
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Delivery Service Review

Snapfish
#971052
1.7
Details
I was told I would receive my canvas on the same day that I recieved my photos, I got the photos but still no canvas! It should have been here on the 8/12/16 today is now 11/12/16.. It was a birthday present for my sister on 9/12/16! It now looks like I got her nothing and is now 3 days overdue! FUMING!
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Snapfish Christmas Cards Review

Snapfish
#969108
3.2
Details
Just received my Christmas cards and there is a line through all the cards, plus it is blurry. I would really appreciate if you can correct this problem. Order#1148800321027 Yurek-82 my phone #570-436-8010
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Paid for overnight shipping on Christmas cards. Waited for them to arrive 12/9 (Friday) so I could send them out before the weekend. No dice. Called customer support and no one answered. Checked tracking again today and it said it would arrive Monday (12/12). So the...
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2.0
#971457
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The EXACT same thing happened to me. I had 100's of videos of my child from infant to five years old. I PAID for the videos to be secured on the site and every one of them is gone. I am heartbroken and completely pissed off. I have been going back and forth with a...
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Anonymous
Caroline

All, I got in touch with the president of Snapfish; Jasbir Patel who looked into it. Apparently the videos were actually lost during a maintenance back up back in 2014. They ...

Anonymous
Tonya

Unfortunately, I too just learned today that ALL of my years (10-15) of videos have been lost! :( I cannot express how upset I am that Snapfish didn't care enough to even let...

2.3
#969537
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Help anyone!! are we still having this problem? did any one sue this company please any update,, i lost all my kids videos!!! this is a nightmare!! they should at lease transfer it to another company not delete them!! this company should go down! sooo pissed right...
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1.0
#959297
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I am beyond furious!!!! This was the back up to my back up but the computer they were on before crashed and I lost everything there. I assumed everything was safe here at Snapfish, hence why I put everything here. (and paid money to store the videos btw) These are...
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Anonymous
Anonymous

The EXACT same thing happened to me. I had 100's of videos of my child from infant to five years old. I PAID for the videos to be secured on the site and every one of them is ...

#957997
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With all these bad reviews, why oh why hasn't Snapfish reverted to the old version???? You were so great before. It was very simple to set up, add photos, and edit a photobook. There's nothing intuitive about the new one. I created an album and I'll be damned if I can...
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#957675
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I've been a loyal Snapfish customer for years! Go to make some phonebooks for Christmas and half of my albums are missing. I noticed that many are rearranged and not in the right year. Many are just flat out missing. Thanking God for my computer back up!! Snap fish...
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Anonymous
Anonymous

I cannot login to my snapfish account at all! Called CS they just said sorry we dont find an account with that email address! Lost over 2000 photos.

3.2
I liked
  • Old site was easy to navigate
I didn't like
  • Lost my organized albums and lost photos
#944333
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Received email back in Feb 2016 saying the were upgrading to a newer better site. How ever they did not say that if you don't upgrade to the newer site you will lose all your photos and that was the only email I received tell me about the change. Ia'm sure that if they...
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#937936
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