Snapfish Cloud Storage Reviews and Complaints
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Customers Don't Like
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Customers Like
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Snapfish lost hundreds of old photos. Lots of memories gone. I see there are tons of people complaining about it all over internet dating back to 2006, when they had some data loss incident. I even found a news article about it:...
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Snapfish Cloud Storage
While making an album for my granddaughters birthday we wanted sone older pictures of her with her grandfather who had passed away I searched all my harddrives etc for a particular series of photos but couldn’t find them. No fear since I back up my photos to snap fish,...
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Logic Reigns
Do yourself a HUGE favor and make copies of your important pictures and put them on Memory cards and keep them in a safe or place where you can actually PUT YOUR HANDS on them...
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Snapfish Cloud Storage
Snapfish - DON'T USE!! Destroyer of memories. Eraser of history. FAILED
This company FAILED at its only purpose--online photo storage. Many thousands of photos WIPED out due to it's cavalier attitude and complete incompetence. NEVER TRUST SNAPFISH WITH YOUR PHOTOS. IT WILL DELETE THEM ALL WITHOUT A CARE.
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Snapfish Cloud Storage
My photos are gone.This is the *** response from them: My apologies on this. I deeply apologize that since the shut down of our the Classic Site our new site was built from the ground up and it was not feasible to port over all of our older designs because of...
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Snapfish Cloud Storage
I also lost several years worth of videos due to Snapfish. They were supposed to continue storing the videos after the video service ended. I would like to file a class action lawsuit against them. I am not a lawyer, just a mom. Please reply if youre interested in a...
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LisaC117
LisaC117 13 minutes agoI'm an attorney, and I also lost about 6 years of my (only) child's life in photos.Many months back, I offered to take our experience to consumer class ...
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Snapfish Cloud Storage
I went into my online Snapfish account to look at older pictures I have. I noticed that older folder only had a qty of 1-2 pictures in them. These pictures had more pictured stored. I contacted customer service and was told that since them switching to the newer site...
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Product
Snapfish Cloud Storage
I liked
- Old classic site your pictures were never lost on old site
- Old site much better
- Classic site
I didn't like
- Lack of customer service
chatted with a rep who said sorry nothing we can do. every photo i took is gone. hundreds and hundreds and hundreds of photos. gone. they don't care. nothing they can do. i have to write a hundred words but the problem doesn't require a hundred words. snapfish...
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Anonymous
I'm confused. The only way Snapfish could have lost all of your photos with you having no possibility of getting them back is if you are actually stupid enough to store photo...
Product
Snapfish Cloud Storage
I didn't like
- Losing all my pictures
- Horrible services
- No resolution
Snapfish migrated my 400 videos to their new website last year and then without warning all of my files are corrupted and nothing more than an image of the first screen of the video. I got this note: Dear Customer, Thank you for contacting Snapfish customer support....
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Product
Snapfish Cloud Storage
I didn't like
- Erased 400 family videos without warning
Snapfish would not help me when I told them that they could not access the book by my share link. Also as there was a typo I tried to get a reprint in time for the exhibition but they kept insisting that they has sent a copy to me. They never sent a copy, kept going...
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Logic reigns
Your book had words in it and even pictures of words......and pictures of pictures. Wow. Must have been a future best seller. Good luck with the lawsuit. If your book was writ...
ransom
Actually what's unacceptable is blaming someone else because you didn't backup your data. Personal computers have been around since the early 80s and most of us have learned ...
Product
Snapfish Cloud Storage
I liked
- Products
I didn't like
- Way my complaint was completely dismissed
wasted so much time uploading photos, with several errors ocurring along the way, ended up waste of time, error again when placed the order, deleted app immediately , disgrace, useless, and they want a hundred words before i can summitt a complaint, typical.do not use...
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Snapfish Cloud Storage
Select Reason
I am in the same boat... I have been using Snapfish since 2001. I am now missing photos of my mom who has passed away. I am most pissed because they used to try charging to do...