Product: Snapfish Cloud Storage Clear all filters (19 of 19 reviews match)
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My photos are gone.This is the *** response from them: My apologies on this. I deeply apologize that since the shut down of our the Classic Site our new site was built from the ground up and it was not feasible to port over all of our older designs because of...
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Snapfish Cloud Storage
#1179634
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Snapfish is the worst

I also lost several years worth of videos due to Snapfish. They were supposed to continue storing the videos after the video service ended. I would like to file a class action lawsuit against them. I am not a lawyer, just a mom. Please reply if youre interested in a lawsuit against Snapfish.
1.0
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Snapfish Cloud Storage
#1179469
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I went into my online Snapfish account to look at older pictures I have. I noticed that older folder only had a qty of 1-2 pictures in them. These pictures had more pictured stored. I contacted customer service and was told that since them switching to the newer site...
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Snapfish Cloud Storage
I liked
  • Old classic site your pictures were never lost on old site
  • Classic site
  • Old site much better
I didn't like
  • Lack of customer service
#1177479
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chatted with a rep who said sorry nothing we can do. every photo i took is gone. hundreds and hundreds and hundreds of photos. gone. they don't care. nothing they can do. i have to write a hundred words but the problem doesn't require a hundred words. snapfish...
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Anonymous
Anonymous

I'm confused. The only way Snapfish could have lost all of your photos with you having no possibility of getting them back is if you are actually stupid enough to store photo...

1.0
Product
Snapfish Cloud Storage
I didn't like
  • No resolution
  • Horrible services
  • Losing all my pictures
#1143604
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Snapfish migrated my 400 videos to their new website last year and then without warning all of my files are corrupted and nothing more than an image of the first screen of the video. I got this note: Dear Customer, Thank you for contacting Snapfish customer support....
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1.0
Product
Snapfish Cloud Storage
I didn't like
  • Erased 400 family videos without warning
#1135950
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Snapfish - Trauma re printing of photo book
Snapfish would not help me when I told them that they could not access the book by my share link. Also as there was a typo I tried to get a reprint in time for the exhibition but they kept insisting that they has sent a copy to me. They never sent a copy, kept going...
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ransom
ransom

Actually what's unacceptable is blaming someone else because you didn't backup your data. Personal computers have been around since the early 80s and most of us have learned ...

2.5
Product
Snapfish Cloud Storage
I liked
  • Products
I didn't like
  • Way my complaint was completely dismissed
#1107208
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wasted so much time uploading photos, with several errors ocurring along the way, ended up waste of time, error again when placed the order, deleted app immediately , disgrace, useless, and they want a hundred words before i can summitt a complaint, typical.do not use...
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1.0
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Snapfish Cloud Storage
#1039120
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After several tries with contacting snapfish I still do not have my problem resolved. I need to move albums from one account to another but it seems to be a problem with them doing that as it has been weeks and countless emails and even chatting for and hour....
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1.0
Product
Snapfish Cloud Storage
I liked
  • Old snapfish
I didn't like
  • New snapfish
#1008269
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If your thinking of using snapfish to buy prints of your images please be aware that once your precious photos have been uploaded to this service, you cannot have them back. All download options have been removed. Snapfish treats your images as their property and will...
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Anonymous
Anonymous

The download options have returned--On the main page, hover over the album, Check the blue check box to select it (you can select multiple if you like).Click the Options cog ...

1.0
Product
Snapfish Cloud Storage
I didn't like
  • No solution for unsatisfied customer
#999672
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Now I have logged on and my account that has the ten years worth of pictures is gone! I will never use snapfish again! MY pics are uplaoded on other clouds now. I'm so upset losing all of those pictures! I was also a photographer and had previous photo shoots saved on...
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LisaC117
LisaC117

I have had the same experience. They destroyed all photos of the first 7 years of my child's life.

Anonymous
Anonymous

And to top it off, their phone number is "no longer valid"!

1.0
Product
Snapfish Cloud Storage
#995733
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