Product: Snapfish Cloud Storage Clear all filters (0 of 24 reviews match)
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Snapfish lost hundreds of old photos. Lots of memories gone. I see there are tons of people complaining about it all over internet dating back to 2006, when they had some data loss incident. I even found a news article about it:...
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Anonymous
Ann K

I am in the same boat... I have been using Snapfish since 2001. I am now missing photos of my mom who has passed away. I am most pissed because they used to try charging to do...

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Snapfish Cloud Storage
#1259661
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While making an album for my granddaughters birthday we wanted sone older pictures of her with her grandfather who had passed away I searched all my harddrives etc for a particular series of photos but couldn’t find them. No fear since I back up my photos to snap fish,...
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Anonymous
Logic Reigns

Do yourself a HUGE favor and make copies of your important pictures and put them on Memory cards and keep them in a safe or place where you can actually PUT YOUR HANDS on them...

1.0
Product
Snapfish Cloud Storage
#1238696
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Snapfish - DON'T USE!! Destroyer of memories. Eraser of history. FAILED

This company FAILED at its only purpose--online photo storage. Many thousands of photos WIPED out due to it's cavalier attitude and complete incompetence. NEVER TRUST SNAPFISH WITH YOUR PHOTOS. IT WILL DELETE THEM ALL WITHOUT A CARE.
1.0
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Value for money
Product
Snapfish Cloud Storage
#1207579
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My photos are gone.This is the *** response from them: My apologies on this. I deeply apologize that since the shut down of our the Classic Site our new site was built from the ground up and it was not feasible to port over all of our older designs because of...
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Snapfish Cloud Storage
#1179634
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I also lost several years worth of videos due to Snapfish. They were supposed to continue storing the videos after the video service ended. I would like to file a class action lawsuit against them. I am not a lawyer, just a mom. Please reply if youre interested in a...
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Anonymous
LisaC117

LisaC117 13 minutes agoI'm an attorney, and I also lost about 6 years of my (only) child's life in photos.Many months back, I offered to take our experience to consumer class ...

1.0
Product
Snapfish Cloud Storage
#1179469
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I went into my online Snapfish account to look at older pictures I have. I noticed that older folder only had a qty of 1-2 pictures in them. These pictures had more pictured stored. I contacted customer service and was told that since them switching to the newer site...
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Product
Snapfish Cloud Storage
I liked
  • Old classic site your pictures were never lost on old site
  • Classic site
  • Old site much better
I didn't like
  • Lack of customer service
#1177479
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chatted with a rep who said sorry nothing we can do. every photo i took is gone. hundreds and hundreds and hundreds of photos. gone. they don't care. nothing they can do. i have to write a hundred words but the problem doesn't require a hundred words. snapfish...
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Anonymous
Anonymous

I'm confused. The only way Snapfish could have lost all of your photos with you having no possibility of getting them back is if you are actually stupid enough to store photo...

1.0
Product
Snapfish Cloud Storage
I didn't like
  • Horrible services
  • No resolution
  • Losing all my pictures
#1143604
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Snapfish migrated my 400 videos to their new website last year and then without warning all of my files are corrupted and nothing more than an image of the first screen of the video. I got this note: Dear Customer, Thank you for contacting Snapfish customer support....
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1.0
Product
Snapfish Cloud Storage
I didn't like
  • Erased 400 family videos without warning
#1135950
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Snapfish - Trauma re printing of photo book
Snapfish would not help me when I told them that they could not access the book by my share link. Also as there was a typo I tried to get a reprint in time for the exhibition but they kept insisting that they has sent a copy to me. They never sent a copy, kept going...
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Anonymous
Logic reigns

Your book had words in it and even pictures of words......and pictures of pictures. Wow. Must have been a future best seller. Good luck with the lawsuit. If your book was writ...

ransom
ransom

Actually what's unacceptable is blaming someone else because you didn't backup your data. Personal computers have been around since the early 80s and most of us have learned ...

2.7
Product
Snapfish Cloud Storage
I liked
  • Products
I didn't like
  • Way my complaint was completely dismissed
#1107208
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wasted so much time uploading photos, with several errors ocurring along the way, ended up waste of time, error again when placed the order, deleted app immediately , disgrace, useless, and they want a hundred words before i can summitt a complaint, typical.do not use...
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1.0
Product
Snapfish Cloud Storage
#1039120
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