Windsor County,Vermont
Not resolved

Several albums submitted from 2006 - 2008 have been lost. The albums were from film I sent in for processing.

I wanted to create another photo album as a gift and discovered the missing albums. I contacted Snapfish and got no satisfaction, was told it is not a storage site, non HR photos couldn't be seen, and I should have saved the photos in three locations. (How would I do this with actual films, not digital?) Oddly, photos from other, older non HR albums were NOT lost. I had NO idea Snapfish would not take care of photos in its possession or to not make sure all non HR photos would be preserved.

And then try to pin the issue back on its paying customers. Very disappointed former customer.

Product or Service Mentioned: Snapfish Customer Care.

Reason of review: Lost photos.

Preferred solution: Snapfish needs to figure out how to recover photos left in its care. Not being able to see non HR photos or lower resolution photos is unacceptable..

I didn't like: New site new site lost pics chat lies customer service.

Company wrote 0 private or public responses to the review from Oct 08, 2016.
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