Manufacturer: Snapfish Category: Photo Books Clear all filters (12 of 12 reviews match)
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All anyone will say is that it is still with the technical team, who, of course, cannot be contacted except by them sending a message. . . .Looks like I will have to find another site and start these books over from scratch. I will never do business with Snapfish...
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2.0
Product
Snapfish Photo Book
I didn't like
  • Technical problems with photo book never resoolved
  • Technical problem not resolved after a month
#845793
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I too believe that Snapfish has lost all of my photo books yet after a week of e-mail exchanges their Customer Service has yet to confirm it and no one seems willing to speak with me on the telephone. Ten years of photo books, all my family trips, my three sons...
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Product
Snapfish Photo Book
I liked
  • Old classic site your pictures were never lost on old site
I didn't like
  • No customer service phone ability
#844182
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I did contact Snapfish twice and was reassured that it would turn out just fine when printed, so I ordered it. It did NOT turn out fine. I am very unhappy, and want to return my book and/or get my money back. Specifically, the text doesn't remain aligned, it is...
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3.3
Product
Snapfish Photo Book
I liked
  • Classic snapfish
  • Completing the calendar
I didn't like
  • No phone
  • Customer satisfaction
#838432
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Snapfish Photo Book Review

#978447
1.6
Details
Ordered a photo book they sent me another family's book. I have been trying unsuccessfully to to live chat (that don't respond). Called customer service and left messages because I can't get to a live person. I have emailed numerous times, I have posts to their Facebook page. I have complained to Groupon and still I don't have the product I paid for.
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I cannot even say how disappointed I am in this site. I was a loyal customer for years! I went to reorder several old photo books and guess what? they are GONE!!! I don't ever want to give them my business again. I remember my first photo site membership, in was...
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Anonymous
Anonymous

Same thing happened to me and snapfish could care less. I am switching to York Photo lab. They are an American company based in Maryland. They do no out sourcing to foreig...

Anonymous
Anonymous

I'm in the same boat! they lost my first child's first 7 months! I was on the phone with them last night and they said they are all 'greyed' out and corrupted and there is not...

Product
Snapfish Photo Book
#806608
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I hate the new Snapfish site. It is not customer friendly. It does not have all the options that were available on the Classic Site. I am not able to copy a photo from one album to another; for instance, I keep a separate album to save pictures to make a calendar at...
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Anonymous
Jean Jones

Have been lied to. For years J have used Sanpfish and probably had 20 albums which are now gone. Was told initially as long as I ordered prints, etc each year my photos woul...

Anonymous
Anonymous

I've used Snapfish since 2000 (back in the day when I sent in film!). I'm missing years of photos (Snapfish client services were no help). I'm also missing all photo books ...

Snapfish Luzerne, Pennsylvania
Product
Snapfish Photo Book
#785990
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Family and friends used to share albums/photos and then sometimes download to show others or possibly print at home. The "new" Snapfish evidently ended that. After online chat I was told that their engineers were working on providing new products and services but no...
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Anonymous
Anonymous

A friend shared an album from a party on snapfish. I can see the album, but there is no option to download pictures that I want. Can only order prints. Not even an option to b...

Product
Snapfish Photo Book
I didn't like
  • As per complaint
#767757
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I'm greatly disappointed when it comes to recent customer service by Snapfish. This deeply saddens me, because I'm a longtime customer, who greatly appreciated and widely promoted prior products. It just seems like new Snapfish website *does not work* and that the...
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Product
Snapfish Photo Book
#758212
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this is my feedback sent to their company.....im not sure you want my feedback because I plan to place my feedback on every social media I can think of. I have never ever had as much trouble as I have had with your company. Ive ordered from you all before not a problem...
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1.7
Product
Snapfish Photo Book
#753754
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Resolved

On 12/5 I ordered photo books for my family as christmas presents which came in with a couple distorted photos (just horizontal lines). On 12/12 (day i received it in the mail) i notified LIVE CHAT (after waiting for 450+ people in ***). I explained the error and also...
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2.6
Product
Snapfish Photo Book
I liked
  • Acrylic photo quality
I didn't like
  • Website is difficult to use
  • As per complaint
  • Customer service
#753717
Reply to reviews
I ordered a rather large photo book after a big vacation, had I paid full price it would have been close to $100. You can imagine how annoyed I was when I received it and it was damaged. Snapfish seems to think that shrinkwrap is enough protection in a too big box,...
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Product
Snapfish Photo Book
#476127
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