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3.3
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
Website
1 comment

I've been a loyal Snapfish customer for years! Go to make some phonebooks for Christmas and half of my albums are missing. I noticed that many are rearranged and not in the right year. Many are just flat out missing. Thanking God for my computer back up!!

Snap fish offered the excuse that the new website design arranges by date uploaded!! WHAT?! Who uploads the pictures on the date the event happens?? I am just now in the process of uploading pictures from 2014-2015!

They offered a free photo book! Thanks but no thanks, this will take me hours to fix!! I am off to find a different photo website to use!

Product or Service Mentioned: Snapfish Website.

Reason of review: website issues.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I liked: Old site was easy to navigate.

I didn't like: Lost my organized albums and lost photos.

Company wrote 0 private or public responses to the review from Oct 27, 2016.
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Anonymous
Jefferson City, Missouri, United States #1244830

I cannot login to my snapfish account at all! Called CS they just said sorry we dont find an account with that email address! Lost over 2000 photos.

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