Product: Snapfish Website Clear all filters (52 of 52 reviews match)
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Snapfish - Old time user

Well i am agreeing with a person that like the old site better than the new one imhave to agree it was much easier tomuse the old site ! Why domyou have change something that was perfect,
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Snapfish Website
#1139444
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Snapfish - Awful

Crappest website ive ever used, so slow and laggy! Also very faulty as its zooms in and then wont zoom the photos out would rather pay more money to use a good website, took me 1hour and a half to make a calendar! Joke!!
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Snapfish Website
#1139285
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Snapfish - Wants me to update

i want to print my free 100 photos and it won't let me in the other thing it says I have to update and there is no updates to do. 100 free prints are only good till midnight.
Product
Snapfish Website
#1124206
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I've been a snapfish customer since 2006. Since their platform upgrade. All my picture from 2006-2007 have been deleted. I've contacted customer support and they said that those pictures are on the classic site and that it's unfortunately not accessible to me or them...
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1.7
Product
Snapfish Website
I liked
  • Classic site
I didn't like
  • New site lost and deleted photos
  • New site
#1087479
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Essentially my photos have been uploading to their website and not saving to my computer because of their software.I want my photos back. I found out from support that there is no way to easily download them back to my computer. I am very unhappy and I think hundreds...
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1.0
Product
Snapfish Website
I didn't like
  • Unable to get my photos back
#977524
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He tells me it has to be escalated because there was a “technical issue with my book”, ok fine, well its Monday and I need this done and ordered today. I'm appalled by the customer service I'm receiving, I have been a loyal Snap Fish customer for years and recommend your site to everyone who asks "where did you get this beautiful book". After this experience I will never recommend or use Snapfish...
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Anonymous
Anonymous

I decided to redo my work because I didn't have months to start over again elsewhere.They made a backup and told me to use that one and I wouldn't have any more trouble, this ...

rleroy357
rleroy357

They are full of it, after posting something about it on their FB page they finally responded to me, and a few hours later they wrote back that they're sorry that my work is l...

1.0
Product
Snapfish Website
I didn't like
  • Technical problems with photo book never resoolved
  • Customer satisfaction
  • Poor customer service
#971562
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With all these bad reviews, why oh why hasn't Snapfish reverted to the old version???? You were so great before. It was very simple to set up, add photos, and edit a photobook. There's nothing intuitive about the new one. I created an album and I'll be damned if I can...
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Product
Snapfish Website
#957675
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I've been a loyal Snapfish customer for years! Go to make some phonebooks for Christmas and half of my albums are missing. I noticed that many are rearranged and not in the right year. Many are just flat out missing. Thanking God for my computer back up!! Snap fish...
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Anonymous
Anonymous

I cannot login to my snapfish account at all! Called CS they just said sorry we dont find an account with that email address! Lost over 2000 photos.

3.2
Product
Snapfish Website
I liked
  • Old site was easy to navigate
I didn't like
  • Lost my organized albums and lost photos
#944333
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This is insane! I've been having this argument with their support since June now. Funny part is it got escalated to some senior manager called Jon who assured me that 'bulk download' option will be rolled out in August. I thanked him and patiently waited. In September...
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1.0
Product
Snapfish Website
I didn't like
  • Promises by customer service that were bogus
#937503
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I didn't like the new version a year or two ago but recently came back to re-order some pics. A recent album takes a long time to load but it does finally show up. Older albums: 2014, 2013 & 2012 don't open up (at least for the period of time I sat here waiting) but...
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1.0
Product
Snapfish Website
I liked
  • Old classic site your pictures were never lost on old site
I didn't like
  • Any version past the original one
#934156
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