Product: Snapfish Website Clear all filters (50 of 50 reviews match)
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I've been a snapfish customer since 2006. Since their platform upgrade. All my picture from 2006-2007 have been deleted. I've contacted customer support and they said that those pictures are on the classic site and that it's unfortunately not accessible to me or them...
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1.7
Product
Snapfish Website
I liked
  • Classic site
I didn't like
  • New site
  • New site lost and deleted photos
#1087479
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Essentially my photos have been uploading to their website and not saving to my computer because of their software.I want my photos back. I found out from support that there is no way to easily download them back to my computer. I am very unhappy and I think hundreds...
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1.0
Product
Snapfish Website
I didn't like
  • Unable to get my photos back
#977524
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He tells me it has to be escalated because there was a “technical issue with my book”, ok fine, well its Monday and I need this done and ordered today. I'm appalled by the customer service I'm receiving, I have been a loyal Snap Fish customer for years and recommend your site to everyone who asks "where did you get this beautiful book". After this experience I will never recommend or use Snapfish...
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Anonymous
Anonymous

I decided to redo my work because I didn't have months to start over again elsewhere.They made a backup and told me to use that one and I wouldn't have any more trouble, this ...

rleroy357
rleroy357

They are full of it, after posting something about it on their FB page they finally responded to me, and a few hours later they wrote back that they're sorry that my work is l...

1.0
Product
Snapfish Website
I didn't like
  • Technical problems with photo book never resoolved
  • Customer satisfaction
  • Customer service
#971562
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Snapfish - Wants me to update

#1124206
i want to print my free 100 photos and it won't let me in the other thing it says I have to update and there is no updates to do. 100 free prints are only good till midnight.
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Snapfish Website Review

#916307
Been uploading pics since 6pm...what is going on?
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Snapfish Website Review

#882826
New snapfish site is rubbish. Albums are not in right order, and I'm worried I'm going to lose my photos. Takes ages to upload pics too. Please go back to old classic site.
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With all these bad reviews, why oh why hasn't Snapfish reverted to the old version???? You were so great before. It was very simple to set up, add photos, and edit a photobook. There's nothing intuitive about the new one. I created an album and I'll be damned if I can...
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Product
Snapfish Website
#957675
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I've been a loyal Snapfish customer for years! Go to make some phonebooks for Christmas and half of my albums are missing. I noticed that many are rearranged and not in the right year. Many are just flat out missing. Thanking God for my computer back up!! Snap fish...
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Anonymous
Anonymous

I cannot login to my snapfish account at all! Called CS they just said sorry we dont find an account with that email address! Lost over 2000 photos.

3.2
Product
Snapfish Website
I liked
  • Old site was easy to navigate
I didn't like
  • Lost my organized albums and lost photos
#944333
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This is insane! I've been having this argument with their support since June now. Funny part is it got escalated to some senior manager called Jon who assured me that 'bulk download' option will be rolled out in August. I thanked him and patiently waited. In September...
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1.0
Product
Snapfish Website
I didn't like
  • Promises by customer service that were bogus
#937503
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I didn't like the new version a year or two ago but recently came back to re-order some pics. A recent album takes a long time to load but it does finally show up. Older albums: 2014, 2013 & 2012 don't open up (at least for the period of time I sat here waiting) but...
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1.0
Product
Snapfish Website
I liked
  • Old classic site your pictures were never lost on old site
I didn't like
  • Any version past the original one
#934156
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I cannot understand why you took an easy to use website that was so user friendly and changed it.I am so frustrated with this new site and I have tried over and over thinking I just need more practice. You have most of my life's photos on this site but I am seriously...
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Product
Snapfish Website
#933744
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I've been a Snapfish user for about 8 years. Ever since they've switched to the new website, doing business with them SUCKS!!! I'm an amateur photographer trying to get more exposure. I often order large size prints, 11x14 and up. This is almost impossible with...
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2.2
Product
Snapfish Website
I liked
  • Old site and services
  • Prior website
I didn't like
  • Technical problem not resolved after a month
  • New website
  • Hard to contact a live person
#917581
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I have used snapfish for over 10 years and always loved it, and told my friends to use it. I have spent thousands of dollars on mugs, magnets, calendars, etc... Since they changed the website, I hate snapfish. The new website is slow and impossible to use. It is...
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Product
Snapfish Website
#917096
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