oh, God . It was an art project involving 12 portraits of people.
I had worked with them for a year. The book , I had spent quite a long time designing. There were words, photos of words. It was very personal.
I was sharing the book with the participants and they were going to download their own copy. Snapfish would not help me when I told them that they could not access the book by my share link. Also as there was a typo I tried to get a reprint in time for the exhibition but they kept insisting that they has sent a copy to me. They never sent a copy, kept going on about my address couldn't be found etc.
even though I have been a regular customer. I contacted them so many times that I felt they were just laughing at my efforts. I went as far up the ladder as I could regarding customer care. Always promising to send my book to me over and over again.
It was exhausting, a total drain. I had the exhibition with the book with the typo . The participants never got any copy. So sad and devastating for this project.
I will l 2015never do anything big with that company again. Now they have lost photos of mine, and my order history only goes back until 2015 ever though I have been with them since 2009.
Product or Service Mentioned: Snapfish Cloud Storage.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Products.
I didn't like: Way my complaint was completely dismissed.