Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money

I have been escalating my issues with Snapfish for 2 months since they launched the new site.I paid a fee every year for them to store my videos, my childs births, 1st steps, birthdays!

I can see the video is there but it won't play .. I keep getting an error! 2 months they have been working on it! They should be ashamed of themselves.

Has anyone had any luck with the videos, I'm just beside myself. Years and Years of uploading pics/videos and they are all out of order ...

it's a complete CLUSTER!!!

I think we need a class action lawsuit.They are holding our memories hostage.

This reviewer shared experience about "lost videos" and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Snapfish. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Snapfish.

Check out the best and the worst companies in Periodicals & Publishing category for more informed decision or compare Snapfish to other companies on our site.

Had an Experience with Snapfish?

Write a review


Terms of Service
Post Comment
Buffalo, New York, United States #1355038

I've had the same issue as everyone else in this thread. Lost all of my videos and told there is nothing they can do and no recourse for me.

Boston, Massachusetts, United States #1350710

In same situation here.Where are the videos!?!

Dozens of videos I can't access.

I stupidly paid their annual fee.Has a class action been filed?


I also have lost all my videos! Has there been any feedback from Snapfish for anyone?

Brookhaven, Mississippi, United States #1334331

Did you ever find your video ? I cant find mine either

Monroe, Ohio, United States #1325898

I just found out that roughly 1/2 of the over 5,000 irreplaceable family photos I've stored on Snapfish since the year 2000 are GONE!!!!Something about the "HR copy" missing.

They say that can't recover them. WTH??? I had a flood in my house several years ago, so these are the ONLY copies of these cherished photos!

We've had a death in the family and MUST have these photos for the memorial service!



Some of my important videos disappeared. I wish they would've told us to download them before switching to new site.


They lost all my kids videos too!! I feel your pain :(

Vancouver, Washington, United States #1298487

Yes very upsetting.I have all my videos of my grandchildren - 10 years worth - and now I can see them!!!!!

Surely this will be fixed soon.Hite some new computer dudes!!!!!!

Sanford, Florida, United States #1297928

I am also devastated that I cannot view my videos.My husband passed away a few months ago and there are videos of him that cannot be accessed.

I did backup my pictures and videos on a backup hard drive but that crashed.Technology !!!!


Any luck with this??? I am still devastated at the loss of my videos...

You May Also Like

All You Can Books - I managed to cancel !! All You Can Books "I got on to their terms and conditions page and in the "termination" section it tells you to go to the website I did and I got the cancel subscription..." Read more US Observer False Andvertisement and False Claim of 4600 Vindications US Observer "The US Observer falsely advertises that the US Observer has vindicated 3 cases every week for the past 22 years. The owner Ed Snook also falsely claims he has a..." Read more Lucky Tackle Box - *** company Lucky Tackle Box "I purchased my first box April 8th 2017....i was told my package would ship out of the 10th of every month until I decided to cancel....ok kewl. Almost a month..." Read more Snapfish does not support their products Snapfish "Over the past years I have ordered a handful of the "acrylic prints" which some with chrome hardware that mounts the photo away from the wall 3/4 of an inch..." Read more Ericdress -  Color Blind Ericdress "I ordered a formal burgundy dress that they had on their website. I ordered it the end of August but they did ship it in time for my event but..." Read more Camping World - Unable to complete simple job. Camping World "Brought my Class B camper van in, showed them where the grey-water tank was leaking. Left five hours later-- no wifi, by the way, in this place!-- with the SAME..." Read more Coaster Furniture - Damage Head board Coaster Furniture "I purchase the Felicity Collection item # 300345Q Queen bed from American Furniture Outlet on 1233 Sand Lake Road Orlando fl 32809 I received my furniture September 15th 2017 I..." Read more Other Company - Beware purchasing a "Cozy Trike" from Other Company "This review is about the people who sell this bike. The bike itself is OK, although badly welded and painted. The problem is, other than placing an order you cannot..." Read more