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I have been escalating my issues with Snapfish for 2 months since they launched the new site.I paid a fee every year for them to store my videos, my childs births, 1st steps, birthdays!

I can see the video is there but it won't play .. I keep getting an error! 2 months they have been working on it! They should be ashamed of themselves.

Has anyone had any luck with the videos, I'm just beside myself. Years and Years of uploading pics/videos and they are all out of order ...

it's a complete CLUSTER!!!

I think we need a class action lawsuit.They are holding our memories hostage.

This reviewer shared experience about "lost videos" and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Snapfish. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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You ask where your videos are.They should be on one of your offline backups that you routinely keep of anything important or critical.

We have a continuous backup on Carbonite, one automatic on a local hard drive and periodically copy to a CD or DVD and keep it at our sons house.

That way if your house floods or burns or whatever, you STILL have a backup.

NEVER rely on only one or even two backups of anything critical. Personal computers have been around since the early 80s and most of us have learned in the school of hard knocks to be VERY diligent about critical backups. Now you know why.

It's worth the time.

No, I do not work for Snapfish, I'm just someone who has learned the hard way about backups.Now you have too.

Buffalo, New York, United States #1355038

I've had the same issue as everyone else in this thread. Lost all of my videos and told there is nothing they can do and no recourse for me.

Boston, Massachusetts, United States #1350710

In same situation here.Where are the videos!?!

Dozens of videos I can't access.

I stupidly paid their annual fee.Has a class action been filed?


I also have lost all my videos! Has there been any feedback from Snapfish for anyone?

Brookhaven, Mississippi, United States #1334331

Did you ever find your video ? I cant find mine either

Monroe, Ohio, United States #1325898

I just found out that roughly 1/2 of the over 5,000 irreplaceable family photos I've stored on Snapfish since the year 2000 are GONE!!!!Something about the "HR copy" missing.

They say that can't recover them. WTH??? I had a flood in my house several years ago, so these are the ONLY copies of these cherished photos!

We've had a death in the family and MUST have these photos for the memorial service!



Some of my important videos disappeared. I wish they would've told us to download them before switching to new site.


They lost all my kids videos too!! I feel your pain :(

Vancouver, Washington, United States #1298487

Yes very upsetting.I have all my videos of my grandchildren - 10 years worth - and now I can see them!!!!!

Surely this will be fixed soon.Hite some new computer dudes!!!!!!

Sanford, Florida, United States #1297928

I am also devastated that I cannot view my videos.My husband passed away a few months ago and there are videos of him that cannot be accessed.

I did backup my pictures and videos on a backup hard drive but that crashed.Technology !!!!

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